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BMW
- Automotive
- Atlanta, GA
About this business
Location details
550 Interstate North Pkwy SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Worst than the lies store front used car dealers t were do I begin everything from day one was a lie from the se person Alexis. maybe she just didn't know what she was doing bless her heart first i was lied to about the original numbers interst rate montly payment ONCE I RETURNED 4 DAYS LATER TO PICK UP THE CAR OH I WAS SUPPOSED TO HAD SIGNED THE NUMBERS INGO ACCORD TO A G CARSON, I was told to buy the car I had to get a Ga license or pay an additional 500.00. Plus I feel they iied about the original car I wanted to pro... read more
Business response:
Hello, Yolonda. We are concerned about your recent experience and would love the opportunity to learn more about what happened. If you could contact our General Manager, Todd DeVoogel, at 855-297-7357, we would appreciate having a chance to discuss this situation. Thank you.
Bought BMW X1. Look out for hard sell on service I liked the process UNTIL the last step. I was buying a certified used car with cash, but even still had to get hijacked by the finance guy at 7 PM on Saturday. His job- Hard sell the service packages. I have to say it REALLY soured me on the dealership. I liked my Salesman very much, but feel that I should've been given more time to decide IF I wanted the service package or not. Seemed very unprofessional and not what I expected in purchasing a high end car.
Business response:
Hi Mike Minteer, we regret to hear that you are displeased with your recent experience with us. Please don't hesitate to reach out if there's anything additional we can do for you to make your experience better. Have a wonderful day!
The techs don’t know what they are doing Apparently a common issue amongst BMW’s, the restraint system malfunctioned on mine. I took the car in for a diagnosis and was told that nothing is wrong and the code was cleared out. A month later this issue returns and I’m told that they need to run part 1 of a 2 step procedure that is not covered under the warranty and would run me nearly a grand. Which also doesn’t guarantee that the issue will be repaired...the second part is additional couple hundred dollars...I told the service... read more
Private Individual Absolutely terrible experience. Refused to honor the warranty because I bought a dealer demo. The service rep was late for the agreed appointment time and extremely rude. Finally got it resolved after two days. All I needed was the oil changed. Will never go back
Business response:
Billatlanta, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 285-7143 when you have a chance. Thank you, and we look forward to hearing from you. Todd DeVoogel, General Manager
worst customer service they have the worst customer service ever! I would never ever go there again! Bunch of rude and not professional people making things problem!
Business response:
BMX X5, we appreciate you taking the time to leave us this review. We truly regret to hear your customer service experience with us was unprofessional. Please contact us at (855) 285-7143 when you have an opportunity, and we will be more than happy to try and turn your experience around. Todd Devoogel, General Manager Global Imports BMW
Worst Service Ever Service advisor (JW) very argumentative and provided false information throughout my visit. Advisor stated, "You should have bought the car back to replace the back ordered part and no clue what you're talking about". Back ordered part issue still not resolved and brake lamp problem returned the next day.
Business response:
Disappointedbmw Owner, thank you for leaving us feedback. We are disappointed to hear that your service experience was not a positive one. If you are willing to give us another chance, please contact us at 770-261-6091, so we can understand your situation better in order to try and turn your experience around. Thank you, Global Imports BMW Erik Mestre, Service Director
Totally disappointed The worse experience I've ever had at a dealership. I was mentally and physically sick after doing business with global imports BMW! Words of advice, BEWARE !!!!!
Business response:
Mr. Willis, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you'd be willing to provide more feedback, please reach out to our general manager, Chris Cull, at (855) 285-7143 so we can assist you further. -Your Global Imports BMW Team
Earl Vaughan On July 31, 2017 I gave $1000.00 to hold a truck while Global Imports arranged financing. It took until August 5, 2017 to find out that the financing was not approved . At that time I was told that my $1000.00 would be refunded. I have been in contact with the salesman Greg Petty and Robert Rego on August 9,2017. I was treated with no respect, and they again promised to get the refund applied back to my credit card. As of August 12, 2017 I have not received the refund. This is not good business practice. Very di... read more
Business response:
Earl Vaughan, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at your earliest convenience, so we may further assist you in turning your experience around with us! Global Imports BMW (855) 285-7143 Christopher Cull, General Manager
Customer I have purchased 5 cars from Global - each from Pete Drexler, who is terrifv and each time the sales experience has been first rate. However my experience with Global's service department has been horrific. They don't return calls, not respond to emails - my emails to the service manager and general manager never received a reply. They are overpriced and overbooked - their uniform response to complaints about lack of responsiveness. - if you ever receive any response - is "we've been really busy." Overall Global's s... read more
Business response:
Al Adams, thank you for bringing this matter to our attention. We regret that you had a negative service experience, and will use this as an opportunity to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Service Director at 770-261-6091 Erik Mestre, Service Director
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 6,339 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.