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BMW
- Automotive
- Atlanta, GA
About this business
Location details
550 Interstate North Pkwy SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Unfortunate Called ahead today to test drive a vehicle I was planning on leaving with. The customer service representative told me the car would be pulled up when I arrived. When I arrived 30 mins later, no one was even aware I was coming. One of the salesman fumbled around trying to locate the vehicle...another 20-30 mins later..still no car. I watched at least 5-7 salesmen and managers linger and wander about about aimlessly. I definitely expected more from a luxury brand car dealership. Customer service is everything. Los... read more
Business response:
We're disappointed to hear of the negative experience you had at our location. If you could please contact me, Kim, Customer Relations Manager at (770) 261-6432 or kimberly.ikeh@atlantabmw.com, I would be more than happy to speak with you and address your concerns.
Horrible service Car had issues at the day of purchase. Went to get fixed and still has same issues. However, they made it seem like a different issue and tried to charge me. Would not take car back either.
Business response:
Hi Brittany, we regret your most recent visit with us was not up to the standards we strive for. If you could please contact me, Kim, Customer Relations Manager at (770) 261-6432 or kimberly.ikeh@atlantabmw.com, I would be more than happy to speak with you and address your concerns.
Bad service They are arrogant and don’t care !!! I would urge people not to buy cars from them and trust their warranties . We bought a certified preowned bmw i3 from them and within the year they are now telling us that there is an internal electrical issue with it that we caused and hence warranty will not cover it . For anyone with any common sense . How can we cause an internal electrical issue with a car without any accidents or external damage to the car . This place is a fraud . And they will have a legal battle on th... read more
Business response:
Thank you for taking the time to leave us feedback about your experience with us. We regret to hear that your experience with us was not a more positive one. If you could please contact me, Kim, Customer Relations Manager at (770) 261-6432 or kimberly.ikeh@atlantabmw.com, I would be more than happy to speak with you and address your concerns.
Poor Sales and Service I wasn?t provided with the PIN necessary to access the car?s Bluetooth and the ?Genius? staff member didn?t know how to get the PIN. I looked it up on YouTube and found the instruction. I both texted and emailed the I instructions to Ferdinand, and texted them to the Manager Nubian, who is aware of the situation. Neither of them responded whatsoever. Also, the second car key doesn?t work. I had to ask Ferdinand to get a battery for it, so he has the key. And finally, the service records were supposed t... read more
Business response:
Hi Longtime Bmw Owner, we regret to hear that your recent experience was anything less than exceptional. If you are willing to give us another chance, please contact our Customer Relations Manager directly at (770) 261-6432 so we can understand your situation better in order to try and turn your experience around. Thank you, Global Imports BMW
cheap service for expensive car prices I was so frustrated with this dealership in all my years of owning a BMW I have never received such treatment. I called to schedule appointment for my car around a loaner car because my work schedule is busy and I dont have the time to wait on a car or be limited to a shuttle ride. They told me they don't offer a loaner unless it would be longer than 4 hours. I have owned over 5 BMW's and never have I heard such crap I did 10 years in the army and have been all over the world and this w... read more
Had to report my car as stolen from GI DO NOT use Global Imports for service. Dropped my car for service on Weds at 10:30am, got a loaner and left. Did not get an update of any kind from my Service Advisor by Saturday morning, called and left a voice mail. No response by 3:30pm same day, called back and got service main line. They tried to look up my car several different ways but he told me he could not locate my car in their system. Asked me several more questions, such as “Are you sure you have a 335 and not a 328?” and “... read more
Read Service Dept reviews before purchasing This review is for the service department and the service manager supervisor(Chris Davis) only. I dropped my X5 off for an oil change and regular maintenance late Friday night for an 11:30am scheduled Saturday appointment. There were no envelopes in the spider web covered drop box for my keys. I called the service department early Saturday morning so they would know which car the keys belonged to. I ask if they could also check my air conditioner as it was not staying cool. The nic... read more
Business response:
Hi, Masha. Thank you for bringing this to our attention, we are disappointed to hear about your experience with us as this is not the type of service we strive to provide. We would love the opportunity to speak with you directly about this issue. If you would like to speak to our General Manager, Todd DeVoogel, at this situation, you can reach him at (855) 297-7357.
Is there a minus star option — here we go again In all fairness, it was difficult for me even to rate this one star. A couple of comments for others wishing to buy here. (1) Please don’t be fooled by the smooth sales folks. I get that is their job, but please understand when leasing they don’t you everything you’d want to know. For example, upon returning your leased car, if your tires aren’t 4/32 or better, they make you buy new tires. To BMW, that is considered excessive wear and tear. Note, I leased an X5 for 36 months an... read more
STAY AWAY Dealer sold the car as CPO by hiding the fact that the 2 bumpers were painted (poorly done) and overspray on the wheels (they did not even cover them). Handed me the car in the rain outside the store and obviously I could not identify that. Unacceptable for BMW to have a dealer like this. Dishonest people should be out of business. 1 star only because I can not give zero Here's how I receive it: www.youtube.com/watch?v=b43AaX1J5yA&feature=youtu.be
Business response:
Hello, Marco. We are concerned about your recent experience and would love the opportunity to learn more about what happened. If you could contact our General Manager, Todd DeVoogel, at 855-297-7357, we would appreciate having a chance to discuss this situation. Thank you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 6,339 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.