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BMW
- Automotive
- Eatontown, NJ
About this business
Location details
500 State Route 36, Eatontown, NJ, 07724, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was not a good experience for my purchase of my BMW X3. I bought a used car cash and was not treated very nicely. My sales person was completely arrogant and could careless if I had additional questions regarding the vehicle I was interested in at that time. The day I picked up the car my salesman didn't go over how the vehicle functioned internally, etc. The detailing of my vehicle was poor in the interior and could have been done better. Three months after purchasing my vehicle I took it to BMW of Bloomfield, NJ for s... read more
My mom was all set to buy. On first visit we asked that car be serviced for a minor ussue prior to pick up. I was promised and called to check day before. Day of pick up. Problem still there and 2 different answeres after run around. And it was covered under warranty. Sales said part ordered and manager said problem could not be repeated for dealer. Them computer said 800 miles till service and wen i questioned they reset the computer and wiped the code. Wtf. Hey, maybe that was an important code! Guess we never jnow. And. N... read more
This dealer is poison. Stay away. Go to freehold Or ray catena. This dealer prays on lies and misconceptions. They lie and cheat in every aspect of deal. Stay away.
Business response:
Dear Mr. Steven Groppi, First, and foremost I would like to apologize to you for the apparent misunderstanding that occurred within your recent sales transaction. It is never our intention to offer an insurance policy or any other product that does not meet or exceed our customer’s expectations. When you came back the following day to express your remorse with your purchase of the policy, we immediately issued you a full refund. Quite frankly, we are baffled by your vague review and your choice of words and phrases to descri... read more
I was shopping for a BMW X5, but this dealership wanted to take my trade in for almost nothing, they made me signed an agreement with them and took a down payment, after getting my car appraised I realised they were ripping me off and called to ask to negotiate my trade in, which they refused to do so, because of that I did not purchase the car from them and they are taking my $1,000 down payment. They did not do anything of me, I did not even see the car I was purchasing, which was verbally agreed upon, with the client advi... read more
Originally I had went to Freehold BMW to inquire about purchasing a 335. The salesman I spoke with was very short and abrupt. He didnt take the time do get out of his desk and show me a car. It basically seemed like I was wasting his time. But still, I called to schedule a test drive. On the day of the test drive there were tons of people in the showroom. The woman I was scheduled with wasn't even on the premises and I stood around for 45 minutes waiting for someone to take care of me. Needless to say I never went back. A fe... read more
Can someone explain to me how you would empty the oil out of a vehicle for a simple oil change visit and forget to put new oil back into the vehicle? Circle BMW service department and manager can not. I received absolutely pathetic treatment from this service department. I dropped off my 2006 BMW X5 for an oil change the night before my appointment as requested by the service department. I picked my vehicle the next day at 3:00 pm and proceeded home to Lakewood. I left the dealership and proceeded to the Garden State Parkway... read more
I went to this dealership primed and ready to walk out with a new vehicle that day. I had a lease that needed to go back and I was hoping that they would be willing to take it back at the dealership, EVERYONE I spoke with at this dealership had no clue what I was talking about. The price that was quoted was a good price, but the overall experience turned me off. I ended up buying my new 5 series from Freehold in a most pain free process.
Business response:
Dear ojodeazul, We hope that you’re enjoying your new BMW 5 series. We’d like the opportunity to win you back and show you that we indeed focus on our customers and strive to ensure that they have a positive experience with us. Since 1981, Circle BMW has been family owned and operated and we’re proud of our reputation, the integrity of our employees, and the loyal customer base that we’ve established. We warmly invite you to come back and bring your car to Circle BMW for your future service needs. In the meantime, please fee... read more
I was a returning customer at Circle BMW intending to purchase an X5.However, every X5 on the lost was covered with white compund, a substance which can not be removed, on all the black trim and running boards. One air conditioning button was sticky and would not work correctly. Very sloppy detailing work. The price on the new car was reasonable.However the offer on the BMW traded in was embarrassing, until I was walking out the door. Not a good technique. I went right to BMW of Freehold to make my purchase.
Business response:
Dear kdocke, I'm delighted to hear that the price that we quoted was reasonable! Im truly sorry that we were unable to earn your business, and that your perception of our BMW Center was inconsistent with our standards as a CENTER OF EXCELLENCE AWARD winner. I am not quite sure why or even how every X5 in our inventory could have been covered in a white compound that could not be removed? Anyway, I would welcome the opportunity to discuss this matter further if you would be so kind as to give me a call at 732-440-1200. Sincer... read more
tried a bait and switch - rude - spoke to customer waiting in the service department and they were all complaining about the quality of work they perform so i left and went to another dealership
Business response:
Dear bmwfanatic, It's been a while, but I thought I'd respond to your negative posting. I'm not sure what happened in your visit to our BMW Center in 2005, however I can assure you that we are not rude to our customers and the quality of our service (and sales) operation has earned the BMW CENTER OF EXCELLENCE AWARD, one of 31 Centers in this country of 338 BMW Centers. If ever you would like to discuss this matter with me I would welcome your call. Tom DeFelice President 732-440-1200
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,217 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.