BMW

wahljennifer322 

on DealerRater

10 years ago

I have wanted a BMW since I was 18. I drove my first one out of the showroom several years ago in my 30's. It felt like a dream. At that point in my life, I wasn't sure if my budget would allow for it but BMW Cleveland listened to my needs and budget and found me a car that fit both. I am now on my 3rd vehicle and each one has been better than the last. While my budget has grown with each car, they still listen to every need and concern I have. I have been working with Debbie Bednar on my car purchases. She has been fantasti... read more

x5buyer 

on DealerRater

10 years ago

My wife and I purchased a 2009 BMW X5 3.0. This is our first BMW. We had always loved the look of BMW and had heard that the quality was excellent so we decided to purchase one. We only had the vehicle for a couple weeks and the leveler sensor came on also a few other minor things had popped up. Since we only had driven the car 400 miles I called the dealership and asked if they would take care of these issues. They absolutely did and then some. They went above and beyond our expectations the fixed all the issues and did it ... read more

Diane F. 

on DealerRater

10 years ago

I had looked at other dealerships, but was told "my" car wasn't available and I would have to order a new model. So, I emailed BMW Cleveland as a last attempt to find the vehicle I was looking for. Ken responded right away, and began searching to find it. Within 2 days he had found my car (in another state), with the exact specifications I wanted, in the colors I wanted, and offered a fair price right out of the gate. Ken and the rest of the team felt more like friends than car salesmen! They were courteous and knowledgeable... read more

X3lover 

on DealerRater

10 years ago

Love the comfortable, no pressure atmosphere! After the sale, Ken had BMW "Genius" come to my house to help with techy questions which I highly recommend. 

John F. 

on DealerRater

10 years ago

BMW Cleveland doesn't have salesmen, they have Client Advisors. And that's an accurate description of how Jim Laumer treated me... like a professional working on my behalf. Not only did he demonstrate an impressive knowledge and understanding of the BMW vehicles, but he treated me like a professional I had hired to work on my behalf throughout the car buying experience. I've been buying cars for 35 years at a variety of dealerships due to relocations, and my experience with Jim and BMW Cleveland easily ranks at the top of th... read more

Joe and Denise 

on DealerRater

10 years ago

We were greeted at the door by a very knowledgeable salesman, Avery. He helped us tremendously with all our questions about the differences between all the models. He was very patient and friendly. We went on a test drive and were hooked. When we came back to pick up our car, Avery led us through a description of all the buttons. He spent a lot of time with us and we certainly appreciate his professionalism. 

bmw 

on DealerRater

10 years ago

My sales experience, was accurate, professional and friendly. This is my second purchase in the last 18 months, and have received nothing but the best of service. 

Joe fabitz 

on DealerRater

10 years ago

Had one small problem with my car the first night-it was handled by the sales person and the service person very professionly and promply. 

GoMike12 

on DealerRater

10 years ago

Bought my first BMW here. My salesman was extremely helpful and courteous throughout the process. They have a great selection of vehicles and there were 3 cars that I would have been happy with on site. Once I determined the car I wanted most, we were able to agree on a price quickly that was well below MSRP. The car was ready the next day as promised, the paperwork took only 5 minutes, and the salesman was respectful of my time during delivery. I'm very happy with the car and the dealership so far!