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BMW
- Automotive
- Solon, OH
About this business
Location details
6135 Kruse Dr, Solon, OH, 44139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bought a 5 series from them 2 months ago and they were bending over backwards to get me to buy the car from them. The sales person seemed desperate to make the sake which was good for me. Should have walked away then. Brought me car in for a car wash and they made me wait 1 1/2 hrs. My car could not be found anywhere otherwise I would have left. Turns out one of the service people took it to pick up a snack he thought the car was coming in for service. So is this what they do with all the cars when they come in for service? ... read more
I visited BMW of Solon because it is 2 miles from my house to check couple of cars I was interested in, the test drive was a good experience, however the follow up was not, I think I was not take as a serious buyer for some reason, I received an Email several days later to ask me if I need more information, I requested a quote for a particular model, 3 weeks later I still have no answer. I already bought a car from another dealership in the area which is about 20 miles away from my home but I had much better experience. My w... read more
The receptionist was friendly and the sales person was friendly at first. When I expressed interest in a vehicle on the lot, the sales person presented a good initial offer for it, with almost no negotiation required. But the total with still higher than the budget I had initially set. It appeared that we had reached an impasse and I thanked the sales person for his time. Then he said that he would speak to his sales manager and see what he could do and also look for other vehicles outside of their inventory. I said it was n... read more
I had my car serviced (regular oil change and drive belts replaced) at the BMW Cleveland service department and I had problems with my car ever since. Pretty much right after I drove away, I noticed that the red light was on at the engine temperature monitor. By the time I needed to re-start my car the red light was on all the time. I also noticed and I told the service advisor that where my car was parked there was a big poodle of some kind of liquid. My car was kept at the service department overnight and I was told that e... read more
Horrible experience with this dealer and both these guys. Craig Grove couldn't locate a CPO for over 9 months for me. Ryan Pasqualone couldn't do a lease deal because it was the first day of the month. One day while viewing a CPO in the service area with Craig, Ryan came in swearing up and down about a customer (a real professional). These guys are clowns and even put down other local dealers that I mentioned I was also considering, specifically Classic BMW. Craig told me Classic's CPO business was just a side business and t... read more
Business response:
You're welcome! Actually, I sorry Mr jeepowner7 had such an unpleasant experience. When I frist met him almost a year ago he told me what he looking for; basically, a CPO vehicle in above-average condition for a below-average price, and only in certain color combinations. I called numerous times whenever new inventory arrived, but each was found wanting. In the meantime, during this same time period over 500 customers found a CPO vehicle to their liking at our dealership. Finally, I agreed with his suggestion that his best b... read more
Service quality is O.K. however it can take several trips to get a problem solved. I had a bad wheel which the dealership didn't find (because they never dismounted the tire) so I took it to an independent tire shop and paid them to look at it. The dealership then dismounted the tire and "surprise"! I have a defective rim from the factory. I had another situation which took four trips to get remedied. I no longer use this dealership as they are abusive with their e-mail spam. The send as many as three unsolicited sales e-mai... read more
Formerly a loyal customer at BMW Cleveland for many years. Nice facilities and quality of service performed is high. But ultimately, this dealership cares more about being rated by BMW as a "Center of Excellence" than they do their customers. Actually had a client service advisor ask me about the "confidential" ratings I gave on an online follow-up survey once. Very unprofessional. It's sad that even when you spend $40 or 50k for a new BMW, they give you an Enterprise Rent-A-Car to drive while your car is being serviced inst... read more
I purchased my BMW X5 out of state and went to BMW Cleveland to ask them to explain a few things to me about the vehicle. The service manager was not nice or helpful and it seemed like he didn't want to help because I didn't purchase my BMW from their dealership. My car will need to be serviced but I WILL NOT be going there. I'll drive 30 miles to another BMW service department.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,450 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.