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BMW
- Automotive
- Solon, OH
About this business
Location details
6135 Kruse Dr, Solon, OH, 44139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought my 2004 325xi new from BMW Cleveland. My salesperson was extremely friendly and patient. He worked hard to find the exact car I wanted and even got me the monthly payment I wanted for my loan. My car was delivered promptly and every detail of the sale went without a hitch. I was equally happy with their service department. They almost always had loaners available and they almost always fixed my problems. If they didn't fix the issue, they would make sure to open a slot in the next day or so to bring my car in for se... read more
Wonderful sales experience. Treated with respect. Never arrogant. Took time to understand my needs and desires. Was very open and upfront about the price. Great deal on a CPO 530!!
I have just received my fourth BMW 5 series car in the last 9 years from this dealership (a new car every three years). This dealership is nothing short of spectacular. Everything as promised within the promised time frame, if not sooner! Prices are competitive if not less. I live in Louisville, KY and I prefer to deal with BMW Cleveland, about 350 miles away, than to deal with the local loser dealership here. Highly recommended. If you want a BMW at a fair price with prompt and attentive sales service, call BMW Cleveland!!!... read more
Great sales department. Even better service.
Purchased my BMW from them and initially I was happy once I finally got the car…. However, I began to notice that the car was stalling when I started it and tried to drive off. I took it in to get diagnosed and they didn’t find anything wrong with it. For the past year and four months of having the car, I still have this issue. The car continues to idle when I start it and acts as if it wants to cut off from time to time. I took my car in recently for a routine service appointment. When I scheduled my appointment online 3 we... read more
"Loaners aren’t provided for repair of older BMW vehicles..." Loaners aren’t provided for repair of older BMW vehicles (older than 2016). I must have a newer vehicle to be treated like a valued customer? This is not good customer service for a luxury vehicle. I’m still paying a luxury vehicle price but without all benefits. Is BMW saying they only care for people that own newer cars? What about us dedicated car owners? On to Lexus or MB I guess. Smh.
Business response:
Loaners aren’t provided for repair of older BMW vehicles (older than 2016). I must have a newer vehicle to be treated like a valued customer? This is not good customer service for a luxury vehicle. I’m still paying a luxury vehicle price but without all benefits. Is BMW saying they only care for people that own newer cars? What about us dedicated car owners? On to Lexus or MB I guess. Smh.
Loaners aren’t provided for repair of older BMW vehicles (older than 2016). I must have a newer vehicle to be treated like a valued customer? This is not good customer service for a luxury vehicle. I’m still paying a luxury vehicle price but without all benefits. Is BMW saying they only care for people that own newer cars? What about us dedicated car owners? On to Lexus or MB I guess. Smh.
Business response:
Loaners aren’t provided for repair of older BMW vehicles (older than 2016). I must have a newer vehicle to be treated like a valued customer? This is not good customer service for a luxury vehicle. I’m still paying a luxury vehicle price but without all benefits. Is BMW saying they only care for people that own newer cars? What about us dedicated car owners? On to Lexus or MB I guess. Smh.
"The ethics and professionalism at this dealership is..." The ethics and professionalism at this dealership is pathetic!! Arrived early to drive the vehicle I was planning on purchasing. Mind you....I made this appointment the day before. Upon early arrival I was told the vehicle was sold. I was never notified or given the opportunity to purchase and was told by the general manager....”Can I be honest with you??? It’s all about the money. I apologize!!!” What HORRIBLE CUSTOMER SERVICE!!! I’m appalled!!!
"My 2020 MY bmw sit in the garage for only 6 days after a..." My 2020 MY bmw sit in the garage for only 6 days after a 1 hour drive and the battery completely died out. Not only they took 5 days to return my car, but also didn't change the battery under warranty, and rather blamed me on everything. They also tried to charge me $160+ "diagnosis fee" for a car still under factor warranty! This is my 5th bmw but I'll seriously reconsider owning another one due to the poor service I received from here. Never again.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,450 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.