BMW

AJT 

on DealerRater

10 years ago

Pushy salesman and rude. Couldn't make a deal with 2015 650i GC. Salesman will try to say it's as low as he can go but will call you next day and say he ran numbers to make a better deal, but still be nowhere near East Bays prices. Paul, sales manager, said I wasted their time when they were the ones that called me in on a Saturday. I drove 2 hours the next day and bought an even better loaded 2015 650i GC for less down and per month. Go see Jay Adamos. It will be worth the drive. They have all the awards on display to prove... read more

Kartrdad 

on DealerRater

12 years ago

While asking about a price reduction on a preowned unit , Gary Kihs made a claim that turned out to untrue. I fully expected him to apologize for providing the false information and move on, but instead he and his Manager provided me with more and more statements that proved to be untrue in an attempt to justify the false claim. Making false misleading claims to close a deal is unprofessional, and should not be tolerated by a high line dealership I write this compliant to make others think twice before believing what Gary Ki... read more

omega71044 

on DealerRater

13 years ago

I was not pleased with Gary's business handling for a few reasons. First off, I was not treated professionally. Gary is not punctual and efficient person; I had to wait in the lobby for 35 minutes, although, we agreed to meet at a specific time to test drive a few BMW models. I felt disrespected and not valued customer at all. I was given a different impression about prioritizing his business items and about his customer service. I was very disappointment. The second reason, he asked subtle questions to gain better feeling o... read more

oagrintel 

on DealerRater

15 years ago

They had 2 used cars I was interested in, I brought in the NADA / Kelly Blue Book printouts for the retail value on both of them and they told me those numbers meant nothing. They offered me a price below wholesalre price on my trade-in, saying that's all they could get for it at auction. So I left and won't go back. The kicker for me was when I just looked on-line (a couple of months after leaving them)and found those same cars (same VIN #) at other dealerships... so they wouldn't sell them to a customer at a fair retail pr... read more

knut 

on DealerRater

19 years ago

For me it would have been a 75 miles trip as well, but with the stellar rating below and the abysmal record of BMW dealerships in the bay area, I thought I'd give them a shot. Salesperson was quick to respond to my email inquiry regarding when they'll have their first E92 coupes in the showroom, but when I followed up with asking about the time-frame for European Delivery, he didn't bother responding anymore. This must have been his way of telling me that the dedicated European Delivery section on their web site is just for ... read more