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BMW
- Automotive
- Seaside, CA
About this business
Location details
1 Geary Plz, Seaside, CA, 93955, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I would buy another BMW from MY BMW because of the personal attention and service I was given by Gen'l Mgr, Bob Gee. I had a warranty issue on a brake problem on my new 330I (Euro Delivery progm) that was subsequently repaired after the car was delivered home. After repeated calls to the Euro delivery Ctr I was put in touch with the Mr Gee, who listened to me, researched my problem and was able to get warranty coverage on my brake repair. I would also like to thank svc mgr Julian for his exceptional service and care. Please ... read more
"I bought a certified pre-owned X5 from BMW Monterey and..." I bought a certified pre-owned X5 from BMW Monterey and paid for an extended warranty. Less than 4 months later I took the car in because it would not go into e-drive. I was quoted $1300 in service costs including $700 for a new Aux battery and of course none of this was covered under the warranty. "Bait and switch". So much for being certified. Apparently the “certified” moniker means nothing to BMW. I'll never buy another BMW as they always find a way to screw yo... read more
Business response:
We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, Devon Thompson- General Sales Manager
"didnt tell the truth" they replaced battery as advertised although longer than estimate and I asked if they checked fluid levels they said yes. when I got home my coolant light went off and required additional fluid. There is no leak.
Business response:
I there! Thank you for taking the time to write us a review. We are always disappointed and concerned when any potential or returning service customer has a less than ideal experience at one of our dealerships. We appreciate constructive feedback as we are continually working to improve our customer service experience.
"Facility remodel " I find the service reception and waiting area cold and inviting compared to the previous layout. Personnel are warm and friendly, facility is not. I am not associated I find the newly remodeled facility to be cold and us inviting compared to the prior facility. The staff, however, offset this to some degree with their courteous and efficient approach.
Business response:
Thank you for taking the time to leave a review. We are disappointed to hear that you do not enjoy our remodel, but we are pleased that our staff took such good care of you and helped you to have a great experience. We appreciate your business.
"Service appt" I was given a service appt within 1 day of requesting it. The drop off and pick up was easy and efficient- the staff was welcoming and friendly. I’ve been going there for over 30 years and this dealership is operating at an all time best in my opinion!
"Staff was ok" My service member was not in. He was out to lunch, keep in mind my appointment was at 2:00 pm. I received my car back on time, and I was advised to replace my front brakes. I asked for a quote for.frint brakes and the my service man gave me a vague quote on $600.00-$700.00 to replace. He said he’d call me tomorrow and never called. I in return took my car to another service place and they replaced my front brakes for half the price. I was willing to give BMW the business but they pushed me away. Not good. Next... read more
Business response:
It appears that we didn’t earn 5-stars at your last visit. We're always looking for ways to improve so if you’d like to give us a call at (877) 849-1903 we’d love the opportunity to speak with you.
"Service" Went well was happy with the work performed. Not happy with requiring 25 words here. I am just writing to meet your minimum so the most annoying thing is this survey requirement
Recently ( 2+ weeks ago) bought a CPO BMW 535i The car was sold as CPO BMW, which meant that all required processes and parts must have been checked and if defected then should have been fixed/replaced. But, upon driving it the first day, I realized: * Door seal was torn. It should have been in good condition being a CPO car * Missing air-conditioning vents . There should have been in good condition being a CPO car * Left lift was missing. It should have been in good condition being a CPO car * The brakes and rotors created ... read more
I would like to think shady sales tactics are reserved for used car dealerships. That's not the case though. I Purchased a car from here a few months ago and the experience left me with a bitter taste in my mouth. Lots of hidden charges, fees, and interest rates that they will do their best to hide. Will not ever purchase a Bmw from them again. May never purchase Bmw again at all for that mater.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,515 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.