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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Excellent service when we purchased our new X5!" Excellent sales support and inventory to choose from, made our afternoon with our sales associate Karen Herbert so successful, allowing us to drive our X5 home that evening!
Business response:
We appreciate your positive review about your experience with us! If you have any further questions, please give us a call. We're always happy to help!
"Excellent service by Eric" Eric is a consummate professional that was attentive, personal and very easy to deal with. He made the process easy. Outside of his control however was the length of time it took for us to pay for the car. Even though we paid cash, there was only one person in the Finance department thus we waited for 1.5 hours to write a check. Again, this has nothing to do with Eric. Once in Finance, we were in and out in 15 minutes.
Business response:
Hello there, thank you; we appreciate all of your feedback! We are glad to hear you had an overall excellent experience working with Eric. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
"Great experience as first time car buyer" I bought my first BMW from this dealership and Mr Andy Alexis was very pleasant during the whole process. I felt all my questions were answered and I was very satisfied driving out at the end. I would highly recommend Mr Andy Alexis.
Business response:
Congratulations on purchasing your first BMW! We're glad to hear Andy delivered such a great experience. If there's anything further we can do for you, we are happy to help!
"BMW Silver Spring Dealership Experience" My overall experience at the BMW Silver Spring, MD dealership was exceptional, professional, pleasant and courteous. My salesperson, Karen, is outstanding. Karen was attentive to my needs, diligent is assisting me with my finance options and providing me with access to additional funds to offset my monthly payments. Karen was both professional and courteous. It was a pleasure working with her and I plan to work with her again in purchasing my next BMW.
Business response:
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
"Great Customer Care" The Service team always takes special care when my car is in for service. My last visit was a tow in for a flat tire and they explained the warranty process and ultimately got everything covered. It was a stressful event that they made easy.
Business response:
Reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!
"Smooth and positive experience" Ron Askew, my sales rep, made my purchase of an X1 feel like a positive and fair experience. Before I hit the road, Andy gave me a detailed and very helpful explanation of the Beemer's features. Very happy with my new car!
Business response:
Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
"Superb Customer Service Experience!" This is my fourth BMW from through Andy Alexis at this dealership and certainly will not be the last. He pays attention to my driving experience needs and every time knows exactly which model to recommend and he's been spot on! He is willing to answer all of my questions with astonishing detail. Even when he doesn't have the answer he is quite resourceful to figure it out. As soon as you enter the dealership you are greeted with a bright, warm welcome by employees. Anytime I have to take... read more
Business response:
Thanks for the positive feedback and recommendation! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
"Exceptional customer service" Max Moyer was my sales rep and from my initial inquiry to closing the deal, he provided exceptional customer service. He took initiative, provided consistent and thorough service, and went out of his way multiple times to make sure I could make an informed decision about the best vehicle for my needs. I could’ve bought at another dealership closer to home, but Max’s service made all the difference in the world. This dealership truly knows how to take care of their clients. I would absolutely re... read more
Business response:
Thanks so much for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!
"Awesome Experience! " I learned of the BMW of Silver Spring by searching the internet for a particular vehicle I was looking for, and they happened to have a potential "Keeper" for me. I submitted an inquiry and was contacted by Karen Herbert who assured me that the vehicle was still there and I could come down for a test drive. I can’t say enough about Karen! She was outstanding! No sales ploys, no pressure, no manipulative tactics and she was very knowledgeable about the vehicles on the lot. Just great, helpful service. I... read more
Business response:
We're so glad that Karen was able to go above and beyond your expectations to provide you with such a great buying experience! We hope you continue to choose BMW of Silver Spring for all of your automotive needs!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.