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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
"I had a complicated recall situation combined with a..." I had a complicated recall situation combined with a issue on my 2014 BW X5 35 Diesel. Beaver Ho was outstanding, he worked with me, BMW USA and his service manager to not only remedy the situation, but also brought my total cost of the repair to 800 dollars from well over 2600! I have been a BW driver for over 15 years and have NEVER received better service or support from any dealership or person. GREAT JOB! Also Jessica Eller is outstanding as a service manager and... read more
"Sean is the best Service Advisor at BMW Sterling. He is..." Sean is the best Service Advisor at BMW Sterling. He is pleasant and professional. He explains things clearly and concisely. He is never too busy to fully communicate what needs to be done on the car.
"Excellent" The price quoted was exact and Robert had me out on time. He was very knowledgeable and was a good listener. Hope to have him work with me in the future.
"!love love love this service shop. Words cannot express..." !love love love this service shop. Words cannot express how great this service department handled all my concerns. Robert Harrell did a fantastic job of explaining the process and kept me abreast of everything as it was happening. My technician also did a fabulous job with diagnosing all the symptoms I told them the vehicle had. A+ I will be back here for all my service needs. Thank you for showing me what a real service shop looks like.
"I am very much happy with the service person Sean..." I am very much happy with the service person Sean Spicher. He was courteous, upfront and professional. I received text about the update of my vehicle including video. He was able to look at my Warrenty and took care of the car tire . It was not to be by talking to others He went above and beyond for me. Thanks Sean
"Sean Spicher is highly recommended as a service advisor" In servicing my last 3 BMWs, I have dealt with multiple advisors over the last 10 years at this dealership and nearly every one was very good. My favorite is Sean Spicher. He prides himself on good customer service and always with a smile. He is very personable and a joy to interact with. He has helped me with tires most recently, as I picked up a screw in one of my runflats. Once the tire was ordered and ready for installation, he had me in and out in only 1 hour! A ... read more
"It was great!" Kamal was my salesman and he was friendly, patient, and willing to assist in any way he could. Mike in service was also friendly, efficient, and answered my questions. And the wait time, which he predicted, was right on!
"Elijah Beavers is an excellent service adviser to work..." Elijah Beavers is an excellent service adviser to work with , he is very knowledgeable, honest and courteous. It’s always been a pleasure working with him for the last few years
"Misc repairs to my 2003 BMW 525" Great dealer and excellent service. Mr. Beaver Ho is the very best. Sterling BMW is highly recommended. /the use of a loaner car made my experience the best.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.