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BMW
- Automotive
- Lafayette, IN
About this business
Location details
320 Sagamore Pkwy S, Lafayette, IN, 47905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Shopping made easy Our sales person (Ron P) was wonderful and Business Mgr. (Dan K.) was very helpful and made the paperwork very easy to get through. Very much appreciate these two men for all they did for us.
Business response:
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, The Defouw Chevrolet Team
Batta Very happy with the buying procedure. Thank you. 1st time buying using mostly texts. Happy with that too. Will miss our 1999 Step Side Silversdo, but here we go....
Business response:
Thank you for the review! We know it is hard to give up a good vehicle, but we hope your new ride will last you for many years. We appreciate your business!
2019 Subaru Forester Sport I bought a 2019 Subaru Forester from DeFouw a couple of days ago. The entire process from first contact to leaving the dealership was quick and easy. I had to cancel my first appointment due to work issues popping up and the folks at DeFouw were extremely accommodating. The pricing was on point. All the financials were transparent and explained to my satisfaction. Could not be happier. I'd like to thank Dru, Smile, Noel, and Bailey for such a positive experience.
Business response:
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Defouw Chevrolet Team
New car shopping I had a great experience. Friendly staff They were willing to work with me to get what I wanted and needed. My salesman was Andy McNeany.
Business response:
Thank you for your kind words, Robin. We are glad Andy was able to assist you. Thank you for giving us the opportunity to earn your business.
Great Experience We had a great experience. I started out talking to Jessica in internet sales and she answered my questions and was a big help. My salesman was Joe Atkinson and he was so kind and frie3ndly. He showed us and helped us with all the features on the car we selected. Dan in finance was very professional. Everyone made this a great experience !!
Business response:
Thank you for your kind words, Melody and Dave. We are glad that our team was able to provide you with an excellent customer experience. We truly appreciate your business!
Used car shopping The salesperson was willing to work with me and everyone was friendly and my process easy and enjoyable. I felt they were transparent and ultimately fair.
Business response:
Thank you for the feedback, Emily. Transparency is very important to us as well as customer service. We strive to provide an excellent customer experience. We appreciate your business!
Larry R. Bennett The Sales and Business manager were very knowledgeable, confident and efficient. I would recommend this dealership. The only disappointment was that not all the sales personnel wore "mask" as a courtesy to me. When the CDC, AMA and Governor all recommend mask in public I would expect any retail establishment to require not only their workers but their customers as well to wear a mask. A minor inconvenience.
Business response:
Thank you for the feedback, Shirley. It is currently our policy for all staff to wear a mask when they are out of their office as well as when working with customers. When our staff is busy, wearing their mask can slip their mind. I will bring this up to management to ensure it is enforced. Our priority is to keep our staff and customers safe, so we will address this issue. We also regularly sanitize all work stations and surfaces. All of our employees must have their temperature checked each morning to ensure they are not s... read more
We purchased a new Camaro from Andy McNeany EVERYONE we met was extremely professional, kind, and accommodating. Andy bent over backward to find the car we wanted, and in record time. We will be happy to recommend DeFouw to anyone looking for a different vehicle.
Business response:
Thank you for the feedback, Charlie and Leslie. We are so glad Andy could help you get the car you wanted. We know how important it is to get you the right car. Thank you for your kind words, we appreciate your business!
Great New Car Experience Great new car buying experience. We purchased a BMW X3 from DeFouw BMW and as always, they treated us well. It’s like visiting old friends! Thank you DeFouw BMW!
Business response:
Thank you for your kind words, Bruand. We hear great things from our customers regarding the X3. We hope you love it! Thank you for the repeat business, we appreciate it!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 780 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.