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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Excellent" Carlos is the reason for my excellent rating He provides the best customer service I have ever received at a dealership. He is professional knowledgeable and friendly. Simply put he is the best
Business response:
Thank you for the full five stars!
"BMW. Service" Great service and very helpful. Tammy kept on top of everything and updated me. Tammy was very patient with me and answered any questions I may have had.
Business response:
Thank you so much for your wonderful review!
"Excellent service" Carlos Munoz, my personal service rep could not be better. He listens to me and always puts my interest first and foremost. Could not ask for better service.
Business response:
It's great to know that Carlos always makes your visits so special -- thank you!
"Carlos Munoz is the BEST! Professional and Attentive!" First the good. Carlos Munoz is exceptionally attentive and very professional. I know that if he is checking out my BMW, it is going to be done right. Now the not so good. Getting an appointment or an acknowledgement of an appointment is way too difficult. We moved from California and the BMW dealer there was exceptional. From Service to Sales to follow up they were impeccable and whoever you dealt with made the transaction almost a family affair. With BMW Sarasota, you... read more
Business response:
We always want to hear what we got right and where we can improve. We're very grateful for your feedback regarding scheduling and will take action as needed. We're glad to hear that Carlos made your visit a great one and if you have anything more you'd like us to know, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"New Battery and Brake fluid flush " Again ... Sarasota BMW Is the BEST! I Love that you email discounts on work and especially the Oil change! Valentina Lizardi and her sister who is on Maternity leave are Absolutely the BEST! Your waiting area is modern and CLEAN ! Too bad the snow birds all have their phones turned up ! You should make the area watching TV a quiet area only to watch the TV And relax ... just an idea !!!! Otherwise ... FABULOUS 😎🌴.. for a Local in Sarasota 😃
Business response:
We love our locals and are so happy to hear that you love visiting us! Thanks so much for your amazing review and for being one of our regulars!
"BMW SERVICE" This was a really good experience. Quick, courteous and professional is a good way to describe it. Derek Thomas was outstanding. Ian a happy customer.
Business response:
Thank you so much for your full five stars!
"Great job" Tina Griffith did a great job in getting me in and out quickly. She also arranged for a loaner while I got new tires. Great Job!!
Business response:
Thanks for telling us all about how Tina went the extra mile for you!
"Lewis was tremendous. " This was my first BMW service experience after owning a Lexus for 20+ years. Lewis Mention and Johnnie O exceeded my expectations. Very friendly, very thorough and very professional. Please congratulate them both on a job well done! I was very impressed and am thankful, especially after my horrible Lexus service experienced just down the road. Marty Monserez
Business response:
Marty, thanks for giving us an opportunity to show you we care and for showing our team members Lewis and Johnnie your appreciation!
"Great customer service " Everything was great, everyone was very helpful. The process was fast with great customer service. The team made you feel welcomed and would go back.
Business response:
That's great to hear, Holly -- thank you!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 12:00 a.m.