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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Nail in X3 tire replacement" Late Friday evening I discovered a nail in my tire on my X3. We scheduled an appointment for early Saturday morning and dropped the vehicle off at the dealer. My service advisor Derek again took care of my car and I had it back with a new tire and washed ready for the weekend within two hours!!! On a holiday weekend when I needed my car, this was great service and so appreciated! Great job Derek!!
Business response:
We're very happy to know that Derek was able to get you back on the road as quickly as possible. Thank you for your excellent review!
"The Complete Experience" Took care of routine maintenance and an intermittent blue tooth problem. Went the extra mile to ensure I was satisfied with the technical issues. Spent extra time cleaning the car to get rid of bug marks on the front. One of the best waiting areas around with comfortable seats and lots to eat and drink. Would have been helpful if they had warned me that what they were calling a radio software update actually updated all systems and left me to research how to program features back the way I wanted th... read more
Business response:
We're glad to hear your visit with us was pleasant from beginning to end with the exception of the issue with your software update. We apologize for this hiccup and would be happy to help you with anything, simply reach out to us any time.
"x2 28i" No pressure, casual experience! We were able to get in and out of the dealership relatively quickly, which we prefer. Susan was especially helpful and patient, it took us 2 weeks to decide with some back and forth, she was great.
Business response:
Thanks for letting us know how Susan made sure you were comfortable with your decision and found you the perfect vehicle!
"Couldn't be happier!" A pleasure working with Eric Reeves. Despite several setbacks locating the car that we wanted, Eric continued to search the country to find one (there were only 3 within a reasonable radius). If it weren't for his efforts, we wouldn't have the car we had our hearts set on. Eric was readily accessible & returned our calls/texts/emails promptly, even after hours. Easy to talk to and never felt like he was pushing something on us that we didn't want. Would recommend working with Eric and your dealership w... read more
Business response:
Thank you for letting us know that Eric went above and beyond for you, George!
"Great Experience!" Easy to get to, on time service exactly as promised, and great people to work with. I’ll be back! Best experience from a Florida dealership.
Business response:
Thanks so much for your excellent review!
"Service repair was excellent!" Derek Thomas provided exceptional customer service. He set up a convenient time for me to bring my car in and had a loaner car available within 15 minutes. In addition to the repairs that I brought the car into the shop for, he found a serious issue where my front timing case cover gaskets were leaking. All repairs were done in a very timely manner. Derek is the greatest!!!
Business response:
Thanks for your fantastic review!
"Considerate and timely service" I set up my initial one-year service for my new BMW. The scheduling department was very responsive and worked to accommodate my schedule. As it turned out, the adviser I had spoken with was unable to be there, so my appointment was internally transferred to another agent -- avoiding delay and confusion. Service was explained, I was shuttled home (which is nearby) and called when the service was completed -- well within the predicted time. The car did require a software update which eliminated... read more
Business response:
We're glad that despite a few minor hiccups, we earned your full five stars. Thanks so much!
"Awesome Buying Experience for my M2" Tatiana helped us during my search for a new sports car. She was knowledgeable about M cars and helped me narrow my focus to the m2. Super happy with my choice so far. Definitely recommend shopping here and if you are looking for an M care definitely talk to Tatiana.
Business response:
Thanks so much for the wonderful review!
"BMW Repair" From ken the porter to Judy Owens the Service Writer I experienced nothing but total professionalism. I would recommend doing business with BMW of Sarasota and give it the highest possible score for customer satisfaction.
Business response:
Tommy, that's truly wonderful to hear. Thank you so much for your excellent review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.