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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Service " Service was good, very helpful and courteous . The work on my x5 trailer hitch was put on and very professional. S Rogers was very helpful.
Business response:
Glad to hear you had a great service visit with us. Thanks!
"Excellent communication and service " Maria was great and communicated everything well and addressed my concern the first time. A big thank you to her and the team at BMW of Sarasota
Business response:
Thank you so much for your excellent review, Jordan!
"A friendly and courteous service adviser" Judy was very good, but the actual service work seemed pretty slow. The guys that greeted me did not seem to question whether I actually had an appointment, even though my name was on the welcome screen. Chris S.- who sold us our car last year- is always very friendly
Business response:
We're glad to hear that overall, you had a great visit with us and appreciate your feedback regarding our customer service and what we can do better. Hopefully next time you visit, we'll earn your full five stars.
"Oil change maintenance " Excellent service. Maria ( Valentina) was very attentive to my needs (helped me rescue a misplaced wallet!) and made sure as much as possible that I was not inconvenienced by this maintenance.
Business response:
Chris, thank you so much for the wonderful review!
"Service " I was greeted by Johnny O , super friendly and accommodating and helpful . Had a great chat with Eric who leased my car to me , again ,super friendly . Waiting for the car to be serviced is always a pleasure , the lounge area is comfortable with lots of goodies to munch on with good coffee . An hour and a half later Maria my service manager accompanied me to my car explaining that the service went well . My car had been cleaned and looked majestic . Maria was friendly and knowledgeable . All told a great stress fr... read more
Business response:
We are so proud that our team worked hard and earned your full five stars. Thank you!
"Service" Carlos Munoz was very polite, efficient and truthful as to the time and cost of my service visit. He also pointed out some work that needed to be performed in the future to safeguard my driving experience
Business response:
Joseph, thank you so much for your wonderful review!
"Excellent Service Experience" I setup and appointment with Carlos Muñoz to service my 2015 BMW M4. Carlos made sure the appointment accommodated my schedule. He arranged for a loaner which was ready when I arrived at the dealership. The work was completed on the same day ahead of his estimated timeframe. Upon my arrival at the dealership, he personally greeted me. To my surprise, he had my car washed and beautifully cleaned. He walked me through the work performed in order to validate my satisfaction. We own other high end ... read more
Business response:
It's great to know you were completely pleased with every aspect of your visit and that Carlos played a big part in that. Thanks for your fantastic review!
"Very courteous and professional staff from drop off to pick " All team members make you feel like home. Big smiles and always ready to help...and in particular Carlos Nunoz. Keep up the good work guys!!!
Business response:
Thank you so much for the excellent review!
"Excellent service. Friendly & Thorough" Took my car in and i needed a part they did not have in stock. They had the part the next day and provided me with a beautiful almost new BMW X3 loaner car for a day. Car was ready on time and work was done with excellence, as expected. Thanks to service manager, Greg, for his friendly manners and excellent communications. Thanks BMW of Sarasota !
Business response:
Thank you so much for your full five stars!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.