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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The special financing incentive (first two payments paid by BMW) from Joseph DeMayo was rescinded by the dealership on the day I took ownership of the vehicle after confirming the deal with Mr.DeMayo two day earlier. Value of this incentive was $1,500. Repeated attempts to re-instate the incentive were ignored by Christopher Janazzo. BMW of North America also attempted to persuade Mr. Janazzo to reconsider without success. I will refer all of my service and future purchases to another BMW dealer. I will also inform everyone ... read more
Business response:
You still don't get it Chris. I am thrilled with the car that I purchased. I knew I would be and that is why I did not walk away on the day I took ownership. The problem is that the dealership reneged on the deal that was offered to me on the day I signed the financing papers...two days before I took ownership. You can spin this any way you want. Bottom line is that you have an unsatisfied customer and you could have offered a variety of incentives equal to the value that you reneged on to keep me. It didn't have to be reimb... read more
I had ought two new BMWs there, and thought they would treat me nice. NO NO. They were good for many years until recently. They serviced my first BMW, which had issues of starting and vibrating. After spending about 2K and about 10 miles out of their parking lot, the car died on the way home!! The service managerS refused to send a tow truck to help bring the car back and checking what was wrong! The altitute was so bad!! Unfortunately for me, the Watertwon dearlership was near my work and convenient. I decided to forgive th... read more
I just bought my car at BMW of Watertown about 3 weeks ago. First of all the sales person was not helpful at all and made all these promises to get me to buy the car but when I went to pick them up didn't follow through on any of them. Couldn't even give me an owners manual. Then they called me a few days later and said I had to bring the car back for emissions which should be about a half hour and ended up taking three and a half hours. A few days later the starter goes bad and it's in the shop for two days. Now about two w... read more
I just purchased a BMW X6M from BMW of Watertown. Pete in Service is great and so was Kim the salesperson. They fired Kim two days after I bought my car. It was the third car I bought from Kim (x5, m6 &X6m) and plan to buy from Kim again where ever he ends up working. However, Steve Lucas is the worst person I've ever had to deal with when buying a car. He cares only about what will make him money, lies to try to get you to spend more money on extended warrenties and protection plans but could care less about the customer. L... read more
DO NOT GO TO BMW OF WATERTOWN!!! They are the absolute worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too many problems with them to list. Some problems are basic like them not returning phone calls, not following up on what they say they are going to do, etc. Some problems are major like giving a quote and not honoring it or telling us our car will be ready at a certain time and then saying it is going to be the next day because the ... read more
I hated my experience and I will not be going back there. 90% of the employees were very rude. They did not try to help me with the vehicle I was interested in.
I would not recommend this dealership for sales/lease. The first time I leased my car the salesperson left the dealership 1/2 way through the deal, but I did end up with the car I ordered at the agreed price. This time around, my car was never ordered, I was never informed that it was NOT ordered, and they are not honoring the original agreement. General poor communication. Sales people do not call back in a timely manner. Great cars, but awful dealership in terms of customer service. Will not be getting my next BMW here!
Walked in cold to BMW Watertown. Strangely all people were on the phone. After waiting Ray showed us a 2008 135i leftover which I bought. Promised rusted brakes would be painted- did not happen, given $200 floor mats that retail $67, 2 months to get registration - a lot of being put on hold, and different stories depending on who you talked to. I actually did an autocheck to find that my car had been registered. I had to get a duplicate myself- 3 hours at DMV, as original was lost. Took weeks to get refund on registration.. ... read more
Took my X3 in because the car had died and suspected I needed a new battery. I'd heard great things about their service dept so was probably too trusting. A real sticker shock when I was told (after the fact) that the battery was over $300 and the labor for changing it was 2 and a half hours! Replacing a battery should have been 30 minutes, tops, and shame on them for charging double for what I would have paid for a compatible battery at a non-dealership. To add insult to injury, I tried to call several times during the day ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.