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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
On Friday some troubling alerts went off in my 335 so I pulled over immediately and called service. Sheneta was able to get me scheduled for first thing Monday morning with a loan car. She also assured me the car was safe to drive over the week end. The work was completed same day and under the CPO warranty. When I dropped the car off it was clean and when I picked it up even cleaner. The entire experience was what I expect and appreciate. Easy and courteous.
Business response:
We appreciate your feedback regarding our service department! We're glad Sheneta was able to help you out and leave you feeling confident about your car. Don't hesitate to let us know if we can be of assistance in the future.
Jerome is by far the best client advisor I have ever dealt with, and this is coming from someone who has purchased 5 cars in the past 9 years . He is extremely honest and upfront, and dedicated to get you a price that you are comfortable with. This dealership overall was a delight to deal with, and I would highly recommend them to anyone looking for a new or preowned vehicle.
Business response:
Thank you for the positive feedback! We're glad that you had a great experience at BMW of Watertown. We strive to provide 100% customer satisfaction to all of our customers. We appreciate you as a customer, so don't hesitate to let us know if we can be of assistance in the future. Thanks again!
I live in California but needed a PPI on a car I was buying near BMW of Watertown. The service department was friendly and courteous and inspected the prospective vehicle to my satisfaction. The price was very reasonable. Based on my experience with BMW of Watertown, I would recommend them.
Business response:
Thank you for the positive feedback! We're glad you had a great experience with our service department. We appreciate the kind words and hope you'll let us know if we can be of assistance in the future. Thanks again!
Nick is great; he is very knowledgeable and a pleasure to work with. I purchased my BMW from a different dealership but their service was not good so I went to BMW of Watertown and am so glad I did.
Business response:
We appreciate your feedback, Deb! We're glad you had a good experience with our service department. Thank you for your business and don't hesitate to let us know if we can be of assistance in the future!
I recently had an issue with my new X3..my first BMW. Rich D'Angelo was amazing in helping me get the issue resolved. I feel confident that any problem I have he will be able help me with. Nick Allen was also great to work with. As a new BMW owner I can honestly say my X3 and me are in great hands!
Business response:
Thank you for the positive review! We appreciate your feedback, as we're always trying to improve in our efforts to deliver a great experience for our customers. We're glad Rich and Nick were able to help you out! Rest assured that you are indeed in good hands!
I trust Rich's opinion on the work that needed to be done on my car. He is trustworthy and the quality of the work is exceptional. I was told at another dealership that didn't put my car up on a lift, that my tires were only about 40% worn. When Rich had the tires checked out, one of the front tires, on the inner rim, was so worn that he said I would've had a blown out, very soon. I replaced all four tires and had a front end alignment. My car drives like a new car! Any other suggestions that Rich had were well taken - I rep... read more
Business response:
We appreciate your feedback regarding our service department! We're glad Rich was able to help you out and leave you feeling confident about your car. Don't hesitate to let us know if we can be of assistance in the future. Thanks again!
Rich D'angelo has been my service advisor since I purchased my vehicle in 2011. Rich has been extremely accommodating and has always been able to entertain all of my service related questions. He has always been reliable and trustworthy, offering valuable advice to keep my vehicle running at its best at the lowest possible cost. Rich has worked with the parts department and the skilled team of mechanics to install and retrofit several parts at my request. Rich shares a passion for automobiles and leverages his background and... read more
Business response:
Thank you for the very kind words! We're so glad Rich has been such a big help to you in the service department. It's great that his passion for cars and his expertise shows in his work. Thank you for your continued loyalty, as we truely do value you as a customer. Best regards!
Ms. Daily was very helpful to me, and prompt, both on the phone and in person at the time of my visit. I had purchased a 5 year old BMW 320xi in a private sale. It was a one previous owner car and had been purchased and always serviced at this dealership. I took it to Watertown for its last warranty service. I was very pleased with the service, and particularly with the help I got from the Shop Foreman. He went to the parking lot with me and gave me at least 20 minutes of his time to review the iDrive system. That was very h... read more
I have had the pleasure of receiving very patient and polite tutorial from NICK ALLEN,Service Employee, at BMW of Watertown, Ct. I am older and not generally a fan of the often difficult to use IDRIVE/ICOMMAND feature of my 2008 gently - used 5 X Series vehicle. Fortunately, Nick has been assigned to me on 3 visits at the Dealership when I stopped in with questions. Nick is kind, knowledgable, and professional! It is truly reassuring and refreshing to know that he is available to review concerns that I present and to help me... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.