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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
In the beginning of January, 2017 someone from the dealership called our house offering a "free" service. My wife took the message and asked them to call back and they agreed to. When I didn't hear from anyone by 4 pm I called and spoke with Megan in the service department. She scheduled me for an oil change service for the following Monday and told me that there would be no charge for the service. On Monday I showed up on time and when I checked in with Howard Hafford, the service manager, he said that my car did not need a... read more
Business response:
Hello HENRYBISSONNETTE, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We apologize about the confusion regarding your free oil change, however we are pleased that our team was able to remedy the situation and ensure that when your vehicle is ready for an oil change that it will be at no cost to you. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
The Watertown dealership is professional, trustworthy, & a pleasure to work with. Liz is an excellent communicator of the status, scope and progress of repairs. Management here reflects a priority for customer service. I have bought my car new at the Darien dealership but I drive an extra hour to get it serviced in Watertown. Darien wanted to charge for work that should be covered under warranty. Then we found that a large amount of DEF had spilled, it never got rinsed off so it crystalized all onto the alternator and the wh... read more
Business response:
Hi AJCLINDER, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are so pleased to hear that Liz and the team were trustworthy, a pleasure to deal with, and provided you with excellent communication on the status and progress of the repairs made to your vehicle. Our customer satisfaction is of the up-most importance to us and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Let us know anytime you have any further questions or service needs!... read more
Picked up vehicle and was dirty inside and out. Supposedly had leaks fixed, leaks even more now. Said that they fixed other leak that they saw when fixing. Used to leak a drop or two once in awhile, now leaks puddles 1x2 feet in diameter. NOT happy.
Business response:
Puddles are not from oil leaks. It is antifreeze.
Very difficult to reach service dept by phone - multiple Hoffman call forwards - at least four times. Poor integration. Work was done in a timely manner. Car was washed and very presentable.
Business response:
Hello williamscady, Thank you for trusting BMW of Watertown to service your vehicle. We truly apologize for the frustration you experienced during your most recent visit. We value your time and appreciate your feedback as we are continuously working on improving our processes. We are pleased to read that Elizabeth ensured a quick and efficient service visit and we look forward to servicing your vehicle again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
The issue I had was the brake pedal being soft in falling to the floor I was assured that this was the way the vehicle was designed to function also reassured by Walter manager of the service department
Business response:
Hello muttick@sbcglobal.net! Thank you so much for your feedback and your continued trust in BMW of Watertown to keep your vehicle in excellent condition. We’re glad Walter was able to reassure you, and look forward to seeing you again next time. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
THEY SCAME FOR OVER $15000IN SERVICE THAT WAS DONE ON MY CAR...... HOWEVER IM TAKING MY CAR TO GET REVEALED AND THEY PARTS BETTER BE IN THERE..... THEY SUCKKKKKKKKKKKK MY CAR STILL DRIVE THE SAME
Business response:
Hi Andy101188, Thank you for choosing BMW of Watertown for you vehicles service needs. We are truly sorry for the frustration you have experienced. It is our commitment to provide the highest level of customer service every time you visit any of our Hoffman dealerships. I would love the opportunity to speak with you personally to learn more about what occurred. You can reach me at my email address: Sara.Scribner@hoffmanauto.com. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
While I did find the sales associate to be pleasant and honest, I truly would not buy another car from this dealer and I do not trust the CPO warranty. Within a day of buying the car, a tire was low on air. Found an old screw in the tire. The wheel was particularly hard to remove as if it had not been removed in months. How a dealership can actually measure and certify brake pad thickness without removing the wheels is a mystery to me. My Certified PreOwned 328 displayed a "change brake pad" display within the first 500 mile... read more
I wrote a review at the beginning of the year when I purchased my 2011 328 i x-drive M-sport. Sales person that I dealt with was awesome and I wish he was still there (Jerome). Anyways, time for the service department. I have never experienced anything like this in my life especially when I paid 34,000 dollars for a used car. Many little thing on the vehicle have been breaking, but that is part of nature sometimes. It all started when it was time for service. They told me it would be about a week.... No problem.. drop the ca... read more
Business response:
This is a great country. Despite the many differences of opinion and perspective that people may hold dear, we each get to say what we think - sometimes on stage, or in text messages and tweets, sometimes in a review such as this one. At BMW of Watertown, we hire individuals who respect one another, and as such we must accept the criticism from this gentleman for what it is. After receiving information that there was a complaint pending, I called this gentleman and listened attentively for a very long time. I took notes on h... read more
NEVER WILL I RECOMMEND THIS DEALERSHIP!! I should've asked for the carfax. I trusted the person assisting me when he said the car I was purchasing was not in any accidents. now that I'm trying to trade in I cant get anywhere near what I owe because I it was in an accident months before I purchased. I was also told that all the lights were covered in the expensive maintainance agreement I purchased and now that I have a headlight out they say its not covered. Wont ever purchase from this place again nor will I recommend
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.