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BMW
- Automotive
- Mobile, AL
About this business
Location details
3025 Highway 90 W, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
BMW of Mobile is the biggest scam game in the business. If they can screw you they will. They sold me a car that was a total lemon After taking it to the service the head of the service told me that they had told the sales people that the particular car could not be sold. So they sold it to me. now after having to threaten getting a lawyer they say all they can do is find me something else but that they won't give me my money back. So they practically shoved the next car down my throat. With all.its pretty bells and whistles... read more
I made an appointment at BMW Mobile to get my car looked at and fixed while I was on the road and away from my home dealership. I told them I would wait for it to get fixed and after about two hours or so I asked if it was fixed. They apologized and said they haven’t even looked at it and didn’t realize I was waiting for it. The service manager told me just because I made an appointment at10:00 doesn’t mean they would look at it at that time. I ended up leaving my car and it was days before it was fixed because they didn’t h... read more
Extremely disappointed with the sales manager, sales team and Dealership in general. As a certified TrueCar buying dealership, I wouldn’t waste your time. I now understand why your entire sales team that we previously dealt with has since left. Please consider Galleria BMW or ANY other dealership for that matter. And yes we previously bought a 2015 X5 5.0 from them...
Business response:
BMW of Mobile does not artificially inflate our TrueCar “exceptional deal” prices in hopes we win a negotiating contest with consumers who have unrealistic expectations. Our TrueCar offers are transparent and provided in advance of your visit. Pricing is based on actual transaction data to ensure we are the most competitive in the marketplace and we invite every consumer to compare our exceptional TrueCar offers. Scott Davis General Manager scottdavis@group1auto.com 251-544-2844
Although I love My car, there service department the last 2 visits With them I was not satisfied. My car is a 2006 and I believe because it’s an older car It’s not a priority for them. I only took my care for the recalls. My appt was at 10:15 and I was told it would not take long. I left the car there. I called at 4 because I didn’t hear anything from John. So he states that they have started, I asked why. He then lied and states I told him I would leave it over night. So obviously other cars were pushed ahead of me. So he t... read more
Business response:
Ms. Sideberry, I apologize that you had difficulties with your previous service visit. Please stop by at your convenience and we will provide you with a complementary courtesy detail. Thanks, David Miles General Manager
Buyer beware!! This dealership is out for finically gain only. They do this by selling extended warranties, described by their financial manager at time of purchase, that do not meet all the situations described by the manager. In our case it was Bob. Then when we actually need to use this extended warranty we are told it doesn’t cover what was described. Of course I make the manager of the dealership, Scott Davis, aware of this deceptive approach they used in the hopes they would “make it right” and do the “right thing”. Un... read more
Business response:
We apologize your expectations of a collision or physical damage repair from an accident, backing into garage door or objects would somehow be covered under your environmental paint, door dent and interior stain policy coverage. We once again encourage you to contact your insurance company for the claim and our collision center will be happy to assist.
By not making a persons car run like crap after they get it back.
RecommendedFor 5 years I have only had positive experiences at this service department. You will not be treated this well anywhere else.
Business response:
Thank you Theresa for taking the time to leave kind feedback regarding your recent experience. If there is anything else we can assist you with, please do not hesitate to get in touch.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,115 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.