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BMW
- Automotive
- Mobile, AL
About this business
Location details
3025 Highway 90 W, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Sold me a vehicle on a promise that an issue would be taken care of. Issues was not taken care of. after three separate occasions of driving 2 hours to the dealership, they told me it was unfixable. Took it to a local mechanic who fixed it on the first try, which cost me $300. Then they called to inform me that they left my spare tire out of my vehicle while servicing it, and that I needed to come pick it up. I Asked if they could ship it to me due to all previous inconvenience. Manager Refused. Extremely dissatisfied with t... read more
There’s always a system issue when I go in and always an excuse but never empathy. If it’s Customer Service that you seek, good luck.
RecommendedJust want to thank you BMW for calling us back. And resolving the issue with us. Great customer service
Business response:
Thank you Betty for your kind words! We are so glad we were able to help you resolve the issue and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
RecommendedI am thankful to the team at BMW of Mobile. I drove 596 miles back home for them to help me. I am telling you no matter where I am located. I will only go there for my BMW until they take my license. I have so much respect for my friends there at BMW that is not enough words that can express for my appreciation for what they did for me. #leaserookie no more..
Business response:
Thank you Catina for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Don’t know what they doing leave car dirty don’t respond back. Run gas out of car
Business response:
Thank you for bringing this to my attention. I apologize for what you experienced. I would like an opportunity to fix this and to earn your business, please contact me at rziegler@group1auto.com or 251-544-2803 Randy Ziegler
They are great about scheduling and providing courtesy vehicles. It’s a pristine shop. Last time I was in I requested an oil change and a full detail. I looked to spend around 300.00 max. I was told I need various filters. I agreed to that and agreed to the costs of what I was told was filters. I got my invoice and had been charged 100ish for a 79.00 oil change. The oil change included a free visual repair. The free oil change was line itemed along with another “customer requested visual inspection” that I was charged 124.95... read more
Business response:
Thank you for your business and we are glad you are happy with our resolution to this misunderstanding
Bmw give aGREAET. ENEXPREIRENCE
Business response:
Thank you Janell! We look forward to your business with us again!
When my thermostat failed, a different shop refilled my cooling system with the incorrect type coolant. BMW of Mobile assured me that two cooling system flushes would remedy the problem, so I agreed to the work. Wrong! My coolant is still green, not blue. And, I’m out $277. Not too happy that they don’t check their work!
The service staff was great. Russell kept me informed along the way. However, it took 8 days to repair my BMW. I brought it in on a Thursday and a tech wasn’t able to get to it until the following Wednesday. It then took until Friday morning to receive and install the parts. I understand having to order parts. They can’t stock every part, but the Chevy, Volvo and Lexus dealers I dealt with on those vehicle were much faster in terms of getting a tech on the car. Usually same day. If that was a fluke, you’ll have to show me.
Business response:
Thank you for your feedback. I apologize that you were unable to recommend us and your visit was anything but satisfactory. After reviewing your comments I would like to speak with you to explore how we can improve in the future as it sounds you were very happy with Russell and his follow up. Please contact me at 251-544-2844 or scottdavis@group1auto.com Scott Davis General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,115 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.