This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Mobile, AL
About this business
Location details
3025 Highway 90 W, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Absolutely worst purchase experience EVER! You would think that buying an $80,000 car that they would bend over backwards for you. We have done all the bending. First of all, car not even a month old and engine light comes on. We bring car in and leave it for 3 days, also to get rim touched up due to curb rash. We purchased warranty for things such as that. When car was picked up, I was charged $162.00 for the rim repair, I also asked them about paperwork being sent to Mississippi for car tag and was looked at by finance peo... read more
Went to purchase a vehicle and it was the worst service ever!!!! I spent 6 hours waiting to have the finance manger walk out and cuss at me. Told me I could take my business else where. Believe me this dealer ship is so unprofessional. Will never do business there again.
Business response:
Thank you for speaking with us over concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at (251) 476-2550. Charles Hodges General Manager
Business response:
Hello Dunesia, I see you are not happy with us, but cannot tell why with no message. I really would like to assist you, please contact me at chodges@Group1Auto.com so we can assist. Charles Hodges General Manager
They suck bought 3 2013 x6 at one time for companies vehicle two white one black we also bought the extra warranty that includes special roadside service among other things well we wanted it on a certain car,my wife's cause she travels more than other two cars saleswoman put on wrong car ,we called Bmw of mobile to change it they refused to,I should have made my wife drive the white one but she loves black and her x6 had different features that she liked.also took in for oil change on her black x6 they washed and waxed the c... read more
Business response:
Thank you for bringing this to my attention. I apologize that your experience here with us was anything but satisfactory. Please contact me at chodges@Group1Auto.com. I would like an opportunity to fix this and to earn your business. I look forward to speaking with you. Charles Hodges General Manager
Business response:
Hello Kay, I see you are not happy with us, but cannot tell why with no message. I really would like to assist you, please contact me at chodges@Group1Auto.com so we can get you taken care of. Charles Hodges General Manager
As of this time it's the worst place that I I have ever bought a car. July 9 2015 bought a certified 528i, but it wasn't certified. It has many problems non are being fixed, now the paperwork says it's certified on 9/29/15, funny because they never had the the car to look at it.
Business response:
Thank you for bringing this to my attention. I apologize for the discrepancy in the paperwork. Please contact me at jasonsmith@Group1Auto.com. I would like an opportunity to fix this and to earn your business. I look forward to speaking with you. Jason Smith Used Car Sales Manager
Never buy a car from this place. I recently purchased a X5 in March. It was used. Now I'm paying $1600 to fix a problem that should have been noticed before sold. I actually went to tut dealership in Birmingham and they could not believe that this wasn't fixed. I called to see if they would fix and they told my tough break. The manager chuck hodges was so rude. He told me "well that's what happens when you buy that car. You didn't pay full price so hopefully this will be the only thing you have to spend." I said I just got t... read more
Business response:
We are very sorry for not meeting your expectations. Unfortunately with older high mileage vehicles there can be issues that arise. There is no warranty that can cover 100,000 mile vehicles and these vehicles are sold as is.
Something has changed at this dealership. Today I found out that the General Manager is new but he is unavailable because he has gone to Las Vegas for a week...huh???... the service department used to be expensive but reliable and dealt with the customer in a professional manner......now it remains only expensive. What you are told in terms of waits etc is unreliable and in fact...a new attitude exists that is "in your face".... They are the only dealership so if you want to drive BMW's you must just grin and endure......but... read more
Business response:
Hello there Arnold Luterman, This is Chuck the General Manager, unfortunately yes I am in Vegas for a conference but I would like to speak to you about your concerns with our service department. Please give me a call on my cell at 251-604-5772, please leave a message and in between meetings I will call you back . I look forward to hearing from you. Chuck Hodges, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,115 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.