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BMW
- Automotive
- Winter Park, FL
About this business
Location details
963 N Wymore Rd, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was not pleased with the purchase of my 2018 M3. After puting down a $2000 deposit to hold the car, I was rushed to make an immediate purchase. It was over Christmas time and I only asked to hold the car for one business day as the dealership was closed for Christmas. I had to leave my family and drive an hour to the dealership for the sale on the 23rd. I was very clear with Jackie that I would be in on Tuesday after Christmas which was the earliest I could be there. I have in writing our conversation. I also asked 3 times... read more
Loyal long time customer of Fields. However my recent purchase and lease was a fiasco. The bait and switch was played. They had a vehicle which we were looking at. Great monthly rate. Seemed all Salesman were busy, asked a couple what the criteria on the red tags meant. They didn’t know. So the first vehicle was a lease turnaround, salesperson nickeled dimed us mileage, and tires. Said not enough of tread. I disagreed. But needed to swap out. The second vehicle was a purchase after playing the number game came to a conclusio... read more
Business response:
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The facility is focused on driving volume and revenue. Quality, Accuracy and Effectiveness are non-existent. Service Center will damage your vehicle and deny all knowledge of doing so. Service Managers are out to protect their business and cover over their liabilities. Read the Google reviews, Facebook posts and Better Business Bureau complaints against Fields BMW before you do ANY business here. It at ALL possible go to a reputable Dealer and Service Center. If you have no other choice take video and pictures of your vehicl... read more
This is my personal experience over the past several days at Fields BMW in Winter Park, FL. The sales tactics are amateurish, the prices are high, and the disclosure of fees are, at best, unethical. You should shoot for 6% off MSRP whether buying or leasing, and I was told I was 'lucky' to get 3% off. I had to plead my case to a sales manager to get to 4%. Then I realized I had choices. If you go in you'll have two options: Pay their high prices and get treated 'ok', or leave. I left. There is a reason Fields is the lowest r... read more
I emailed the Internet Manager to set up a Appt. for a Test Drive in a new BMW 7. I asked Mr. (will not use his name) not to have any emails sent to me. What happed?, well guess what, he did. I said in my email to him if this happened I would not come and buy a car. Please remember I made it clear in my email to him that this was not to happen. Again another email, I heard from him saying it is a auto email. Why was I not told after I said in writing no emails. I have asked the Dealer to remove my email address, How many of ... read more
After receiving an initial discount on a vehicle we saw in their website and assurances that they will not lose our business over $1,000 we drove 80 miles to purchase the car. To say the least, they never honored the price they committed in writing via email.
Tired of doing these surveys. tired of these surveys. Tired of these surveys. Tired of these surveys. Tired of these surveys. Tired of these surveys.
Business response:
That's not a problem, we appreciate your business and your rating! Fields Matters Because You Matter. Sincerely, Mike Torre, General Manager.
Matt Stephens is a huge asset. He is one of the main reasons I continue to go there. The gentleman you have serving food while people wait was horrible. I had my kids with me and he gave attitude that they wanted to eat a sandwich. I informed him they haven't had a sandwich because he stated it was one per person. I told him to count correctly before speaking. Then he brought out the sandwich with no lettuce or tomato for my kids. I asked him if they ran out and he said yes. Then he brings out another 2 sandwiches with lettu... read more
Business response:
Thank you for your feedback, jmojica. I'm happy to learn that overall your experience was great. I apologize that there were issues when it came to the food service in our complimentary cafe. I completely agree with you and we have addressed the matter with our staff to ensure you receive only the highest level of service moving forward. If you have further questions or want to provide me with additional feedback from this or other experiences, please feel free to reach out to me directly at (407) 628-2100, or by email at mt... read more
This was a maintenance visit. The staff and crew were wonderful! I don't think you should require a limit. I am done with writing anything.
Business response:
Thank you for taking the time to review our dealership and our team. If there is anything else we may do to help in any of your automotive needs, please let me know. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 8,301 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.