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BMW
- Automotive
- Winter Park, FL
About this business
Location details
963 N Wymore Rd, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Car pulling to right after service work was preformed a few " Service provider straight up lied to me. This is the second time with 2 vehi9that I have had issues. I would have thought spending a $120,000 on a car I would recieve better customer service. This was the reason we switched from Mercedes to Bmw. Very very disappointed in the way thing were handled.
Business response:
We apologize for the unforeseen valet challenges. The company that provides this service to luxury dealers had a major delay due to traffic in Metro Orlando. We offered Lyft as an option with no intention of misleading you. We hope for the opportunity to restore your confidence. Joseph Allegra Fields BMW Winter Park 407.478.3963
"Had a car under contract and sold it to another" I worked with the online salesman, had a nice car picked out. Applied for and got a loan, was told I did not need to place a deposit as it would be funded within the same day. After signing the loan, sending them a $2000 deposit, they call new and tell me the car just sold to someone else. Are you kidding me? I just got a loan for a car that they just sold to another person. Very unethical , and I am fuming. Manager was ZERO help, and talked in circles. Do not buy from them, ... read more
"Not the best" Service is too expensive for what you get here. They send you emails all the time for coupons and anytime you try to use them they say oh you can’t use it on this. Service usually takes 2 and a half hours for oil change and courtesy wash. The people work there are very nice but the quality for the price isn’t worth it.
Business response:
Your concern is very important to us and I’d like to discuss this matter to be sure there was nothing overlooked. Please contact me. Regards Joseph Allegra Fields BMW Winter Park 407.478.3963
"Unhappy" Nothing but disappointment at this location. Disappointment with service department and the policy this location has.Would never purchase a car from Field’s will not even interact with anyone from Field’s when it comes to purchasing a new vehicle which I am in the process of doing.
Business response:
Your concern is very important to us. I hope for the opportunity to review these matters with you. Please contact me at your earliest convenience. Regards, Joseph Allegra Fields BMW Winter Park 407.478.3963
"Finance Dept Inept" I purchased a Used BMW this past Saturday, July 25, 2018, and the finance department advised me I have a credit score of 829 (with 850 being high as it goes). I was advised I was approved at 3.8% rate for 48 months through a local credit union. I advised when I looked online the rates were much lower and I was advised to just sign the contract and contact the credit union on Monday. On Monday morning I called the credit union who advised you were actually approved at 1.8% rate and had opportunities to ev... read more
"Key not delivered" Overall experience started out grea, however it turned sour when I requested my missing second set of keys 2018 330I on several occasions over a one month period. I actually bought two new vehicles Still waiting Daniel Finn Majed where is the missing key?
"Worse customer service! Will never buy another BMW" We drove an hour to have 2 recalls fixed and have it serviced . After waiting over 5 hours we get into the car and the service engine light is still on . When I asked Chris my service guy why this wasn’t fixed he replied you didn’t ask us to !!!! Very arrogant ! I will never purchase a BMW from this delarship !
Business response:
Thank you for alerting us to your concern. We appreciate the opportunity to review the matter and restore your confidence. Regards, Joe Allegra
Very Disappointed with Fields BMW. Misrepresentation on selling us 2 cars. Very frustrated with Sales, Managers, District Manager, GM, and Owner. Total Misrepresentation. They sold us 2 cars, had more service issues than actually enjoying the cars. Sold us on a Select Program, car builds negative equity until a balloon payment is made at the end in order to own the car. It took almost 5 months to get no resolution. They are more about placing money in Managers salaries than worrying about client relations. I will never purch... read more
My service rep was awesome. Situation was I looked for my Rep but he was gone from his desk and so I asked another guy, his desk is closest to the service door. I asked him that if it was ok if I left with my key but they had the remote for it to be safe if I went home until my car was done. Very simple question. He was very upset and just said "I''m not your rep and ask your rep that answer. What desk is he at? I pointed at his desk and then he said "Wait for him and ask him". Ok. I walked around around a bit and came back ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 8,301 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.