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BMW of Cape Cod, A Premier Company
- Car Dealers
- Hyannis, MA
About this business
Location details
500 Yarmouth Rd, Hyannis, MA, 02601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service at BMW of Cape Cod: courteous, professional and efficient all done in an appropriately safe, socially distant environment. Everyone was friendly and focused on making customers feel comfortable during these stressful times. Thank you!
Business response:
Hi MCCARTIN, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Had occasion to bring in my 328 I for service and to address one recall issues service was conducted in a timely manner I was disappointed when told my service light was on an it would be $150 to diagnose the problem the day after brought my car to my local mechanic he put the vehicle on his computer for FREE then asked if I stored the vehicle for the winter to which I said I did he explained to me that most likely the battery ran low and tripped several service markers he reset the service light and asked that I return so h... read more
Business response:
Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.
Service was exceptional. Very professional and they made sure they understood any issues. The service department is also very accommodating . Highly recommend Premier BMW to other BMW owners
Business response:
RBrown, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
BMW of Cape Cod is #1 in my Book In late March my husband and I purchased our 3rd X5. We went in to see our go to sale associate, Tim Muldoon, just to take a look and within the next three hours went home with our brand new 2020 X5. Tim and friends always make purchasing a new car the ideal experience. The entire crew there is top notch. We are regular customers and have never been anything but completely satisfied with the service and product this dealership represents. We will certainly continue our relationship with this ... read more
Business response:
Here at BMW of Cape Cod, A Premier Company, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Repairs needed A 'drive train malfunction" light brought me to BMW service. I was given an estimate of $10,500 in repairs. This included $5,100 in a timing chain repair. The extended warranty I purchased does not cover the Turbocharge but would cover the timing chain. The warranty would only cover the timing chain if it actually broke, not because it was showing signs of failure. In speaking with a reputable independent repair shop, I was quoted $3,700 for the TurboCharger, $1,100 less than BMW. The Oil Housing Seal Replacem... read more
Business response:
While we appreciate the opportunity to service your vehicle, we only utilize Genuine BMW factory authorized parts. You can purchase generic everything anywhere for less, we thank you for your comments and look forward to seeing you again.
Did not disclose windshield issue I recently bought a 2014 BMW 650ix 36,000 miles I am in California, so I had to go by the pictures and the verbal representations made by the sales agent, Tim Muldoon. Tim was very polite and responsive through the purchase process. However, the car arrived coated in mud, sand and salt, which I immediately brought to Tim's attention. It took me a couple weeks before I noticed that the windshield had thousands of tiny pockmarks. When the sun is at the right angle they light up and make it ver... read more
Business response:
We apologize for your experience. The transit transaction is completely separate from the purchase of the vehicle. We have verified with the transit company that you reach out two weeks after delivery. Unfortunately there is nothing we can do if we are not aware of the situation site on seen.
They did a good job with physical distancing and getting my car serviced in record time. Waiting area was very quiet! Returned a freshly vacuumed car to me.
Maintenance During this time of social distancing, some normal tasks were made easier by the Premier group. Very clean and easy to work-from-shop while my car was being serviced
The service department was excellent as well as my service advisor Myles Leavitt. Given the state of the economy it was very easy doing business with the dealership.
Frequently asked questions about BMW of Cape Cod, A Premier Company
How is BMW of Cape Cod, A Premier Company rated?
BMW of Cape Cod, A Premier Company has a 4.7 star rating with 2,415 reviews.
When is BMW of Cape Cod, A Premier Company open?
BMW of Cape Cod, A Premier Company is closed now. It will open at 8:00 a.m.