This profile has been claimed by the business owner or representative.
Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Went to this dealership for a new 4Runner. Paid the price the salesman Sawyer martin and the finance manager Austin Williams assured me was the full price. Nothing more. Have lots of texts and emails to back this up. I took it back to Louisiana and when I picked up the title and tag I was charged another 2k.! I had been repeatedly assured that the numbers in my bill of sale covered it all. Now I can’t get anyone to call me back. Not the salesman, not the manager , not finance or accounting. Stear clear they are slick. ... read more
"I had an extremely disappointing experience with this Toyota dealership. I waited for over three months for the vehicle to arrive, and when it finally did, I completed all the necessary paperwork and paid for the vehicle. However, just before the scheduled pick-up, the dealership unexpectedly canceled the deal without providing any explanation. Later, I found out that the reason they canceled the vehicle was because they realized that they could sell it for 10k more, which is illegal and unethical. This was an incredibly f... read more
Business response:
We are sorry to hear that you had a bad experience recently. Our goal is to provide top-notch service to our customers and we would love to have the opportunity to make things right in the future. If you have a moment, please give me a call so we can discuss this further. I look forward to hearing from you soon. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
I bought a new Venza in Dec 2022 the salesman didn’t tell me I only got one key with a new vehicle if he had of told me I only would get one key I would have not bought a new car and I still don’t have a key yet Toyota told me I could buy a new key at your dealerships but I would have to pay for it I call your dealership couldn’t get a price on a new key. Toyota has not sent me a receipt to get a new key from your dealership at no cost. What do I need to do to get a key
1/4 of a 5 star rating everyone needs to check there paperwork because they just name there own price on the per order truck scaming there customer 3000 to 3500 over price of truck please check paperwork good scam
Business response:
Hi Willie, we're disappointed that you did not have a positive experience and would appreciate the opportunity to talk more about your experience at Bob Tyler Toyota. At a time that works best for you, please give Ken Musselman a call at 850-478-9999 ext. 106. Thank you.
I have had my vehicle for a a little over a month. we cannot get the dealership to give us another temp tag and they have yet to mail our registration in the mail so that we can get our own tag. we have called management now for two weeks with zero call backs. We bought the vehicle and the axel was bent so we had to return it to get the part replaced and a tire that was gashed that they replaced. Now the fan on the motor will not stop running for the temp gage. Still not contact from the management over how to handle t... read more
My truck has been at Bob Tyler for 2 days and I have received almost no correspondence. I have called and left 2 messages with no return call. The perception that they have given me is that customer service is not their priority. This vehicle is a 2022 and I feel that someone should at least return a phone call to update me as to the findings and/or expectations of what comes next.
Business response:
Hi, Mickey. We regret to read about your negative experience and understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please contact our Service Director, Grant Curtis, at 850-972-8564. Thank you.
gave them a deposit for 1k for a car 30 days out. Called back 2 days later to cancel. They refuse to refund my deposit and refuse to call me back. I canceled my car because the same 4 runner at eastern shore was 7k less.
Business response:
Zach Schweigert Hello. It’s important that you are comfortable with your Bob Tyler Toyota experience, and we are saddened to hear that this was not the case for you. We would appreciate the opportunity to address your concerns. Please give Ken Musselman, our Sales Manager, a call at 850-478-9999 ext. 106. Thank you.
Sneaky practices. Avoid this place. They sneak in dealer mark ups on their vehicles. Sales associates are snakes as well.
Business response:
Hi Dayron. We are very concerned to see this feedback and would appreciate the opportunity to talk more about your recent experience at Bob Tyler Toyota. At your earliest convenience, please give Ken Musselman a call at 850-478-9999 ext. 200 to discuss this further. Thank you.
If I could give negative stars I would! My wife had a problem with her tpms in a brand new Toyota rav 4 limited, which we haven’t even put 9000 miles on, and we are highly upset with how it was handled. They claim to have performed a diagnostic on the car and the paperwork shows recalibrated the tpms. Bambi was my wife’s service advisor so I go to see her when I get off work. I questioned why repairing this would not be covered under warranty after being charged over $200 and saying there’s nothing wrong with the car and the... read more
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,842 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.