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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
1/4 of a 5 star rating everyone needs to check there paperwork because they just name there own price on the per order truck scaming there customer 3000 to 3500 over price of truck please check paperwork good scam
Business response:
Hi Willie, we're disappointed that you did not have a positive experience and would appreciate the opportunity to talk more about your experience at Bob Tyler Toyota. At a time that works best for you, please give Ken Musselman a call at 850-478-9999 ext. 106. Thank you.
I have had my vehicle for a a little over a month. we cannot get the dealership to give us another temp tag and they have yet to mail our registration in the mail so that we can get our own tag. we have called management now for two weeks with zero call backs. We bought the vehicle and the axel was bent so we had to return it to get the part replaced and a tire that was gashed that they replaced. Now the fan on the motor will not stop running for the temp gage. Still not contact from the management over how to handle t... read more
My truck has been at Bob Tyler for 2 days and I have received almost no correspondence. I have called and left 2 messages with no return call. The perception that they have given me is that customer service is not their priority. This vehicle is a 2022 and I feel that someone should at least return a phone call to update me as to the findings and/or expectations of what comes next.
Business response:
Hi, Mickey. We regret to read about your negative experience and understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please contact our Service Director, Grant Curtis, at 850-972-8564. Thank you.
gave them a deposit for 1k for a car 30 days out. Called back 2 days later to cancel. They refuse to refund my deposit and refuse to call me back. I canceled my car because the same 4 runner at eastern shore was 7k less.
Business response:
Zach Schweigert Hello. It’s important that you are comfortable with your Bob Tyler Toyota experience, and we are saddened to hear that this was not the case for you. We would appreciate the opportunity to address your concerns. Please give Ken Musselman, our Sales Manager, a call at 850-478-9999 ext. 106. Thank you.
Sneaky practices. Avoid this place. They sneak in dealer mark ups on their vehicles. Sales associates are snakes as well.
Business response:
Hi Dayron. We are very concerned to see this feedback and would appreciate the opportunity to talk more about your recent experience at Bob Tyler Toyota. At your earliest convenience, please give Ken Musselman a call at 850-478-9999 ext. 200 to discuss this further. Thank you.
If I could give negative stars I would! My wife had a problem with her tpms in a brand new Toyota rav 4 limited, which we haven’t even put 9000 miles on, and we are highly upset with how it was handled. They claim to have performed a diagnostic on the car and the paperwork shows recalibrated the tpms. Bambi was my wife’s service advisor so I go to see her when I get off work. I questioned why repairing this would not be covered under warranty after being charged over $200 and saying there’s nothing wrong with the car and the... read more
My mom came down from out of state to buy a 2022 Toyota Corolla from this dealership. She was told there would be no extra (out of pocket) fees because she was buying out of state, when that was obviously a blatant lie because they have made her pay over $500 in fees (which she had to drive down here from South Carolina to pay). We went to the dealership to speak with them in person about the deception to make the sale and were told to leave (Supposedly by Bob Tyler himself) after never being rude or combative in any way. Th... read more
Business response:
Hi Brittany. We never want our customers to have less than 5-star experiences at Bob Tyler Toyota and we are concerned to see to hear about you and your mom’s visit. At a time that works best for you, please reach out to Ken Musselman at 850-478-9999 ext. 200. Thank you.
We purchased within our house hold 3 cars back in May of 2018 from Bob Tyler, sales associate at the time was Joe Alex. Fast forward to today... My car of which I have only put 30,000 miles since I bought it. My car currently has 60,875 miles. The car started having white smoke coming from the tailpipe. And because the factory warranty expired at 60,000 we purchased an extended warranty. Took the car to World Ford because it's a Ford Focus ST. We where asked if we replaced the turbo. that the car has a turbo that... read more
Business response:
Hi Susan. We are sorry to hear about the issues you’re experiencing you’re your Ford Focus ST and understand your frustration. To discuss the details of your warranty and sale, please reach out to Ken Musselman at 850-478-9999 ext. 200. Thank you.
I hate this dealership. They schedule you for service and you click that you’ll be using the shuttle but then you get there and the shuttle isn’t running that day. You then wait 6 hours for a simple oil change. You have an appointment with the body shop at 845 on Saturday? Get there, get directed by service employees to drive to the back building, stand around outside that building, knock, call, drive back to the front service underpass and they tell you the body shop is closed on Saturday and they don’t know why someone sch... read more
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,783 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.