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Bond 45 NY
- Restaurants
- New York, NY
About this business
Location details
221 W 46th St, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 11:30 p.m. | |
| Wed | 7:00 a.m. to 11:30 p.m. | |
| Thu | 7:00 a.m. to 11:30 p.m. | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to 10:00 p.m. |
Uneven service eggplant parm stone cold and asked to be replaced brought us same dish back still cold
Business response:
We’re very sorry for your experience and appreciate you bringing this to our attention. This is not the standard of service that we strive to provide. We’ll be reviewing this with our team to ensure it doesn’t happen again. We would be grateful to welcome you back for another chance to impress you. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Food was mediocre / service was great. Steak was undercooked, raw and my son was turned off by it and asked to send it back they wouldn’t remove from bill. No kids options plate of spaghetti meatballs $30 and one small meatball.
Business response:
We’re glad to hear the service was great, but we’re sorry your meal didn’t meet expectations. Your comments about the steak and kids’ options are important, and we’ll make sure they’re shared with the kitchen team to improve the dining experience. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Expensive with mediocre food. Went here due to not making any reservations for dinner. Uncomfortable seating, small portions for food that isn’t satisfying in taste. You’d be better off going to Olive Garden!
Business response:
We’re sorry to hear that your experience didn’t meet your expectations regarding food, portion size, and seating. We'll be sure to note your feedback to help us best serve our guests and refine our menu. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
One meal was very questionable, not comped. Service otherwise was excellent
Business response:
We’re glad to hear the service was excellent, and we appreciate you letting us know about the issue with your meal. We’ll be sure to note your feedback to help us improve the overall experience. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Service was lacking, food Medicore. Great location and atmosphere
Business response:
We’re sorry to hear that the service and food didn’t meet your expectations, but we’re glad you enjoyed the location and atmosphere. We’ll use your comments to improve the overall experience and we hope to welcome you back for another chance to impress you. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Went for drinks and apps with a group of 5. Waitress was incredibly rude, interrupted conversations at the table repeatedly to bug us to order more food/drinks, harassed us repeatedly about ordering dinner (it was 4pm and we were literally the only table in the dining room) and then threw a fit when we firmly told her we were not going to be ordering entrees and to please stop asking us to do so. Even with no appetizers, the bill was still $150+ and we still tipped 20% to not punish the bussers and the like but add to all of... read more
Business response:
We’re very sorry to hear about your experience—this is not the level of service or hospitality we strive to provide. Your comments about feeling pressured and the manner of interaction are especially concerning, and we will be addressing this with our team. We truly appreciate you bringing it to our attention and regret that we fell short. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Overpriced small quantities with no sides. Service was great. Food was very sub par. I had the carbonara. Hard to carry on conversation with neighbor tables in very close proximity. Wasted a meal in NYC here.
Business response:
We’re glad to hear the service stood out during your visit, but we’re sorry that the food and overall value did not meet your expectations. Your comments about portion sizes, the carbonara, and the dining space are appreciated and will be shared with our team as we continue working to improve the guest experience. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
I don’t know what’s happened to this restaurant, but it is not the same anymore. We were served ice cold, weak coffee twice, they gave us a hard time about everything. The focaccia bread came burnt and they did us a big favor. They didn’t charge us for the coffee I will not be going back.
Business response:
We’re very sorry to hear about your disappointing experience. This is not the level of service or quality we aim to provide. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Words cannot express my disappointment with the meal. It’s the most expensive Olive Garden I’ve ever been to. Ordered the New York strip which was poorly cooked, poorly seasoned, and a terrible cut of cheap meat. My wife’s ravioli tasted like it came from a jar. It’s been 10 years since we’ve been to Bond and now I’m reminded of why. Never again.
Business response:
We’re very sorry to hear about your experience. Your feedback regarding the New York strip and ravioli is taken seriously, and we apologize that your meal did not meet expectations. Your comments are taken seriously and we will review them with our culinary team. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Bond 45 NY
How is Bond 45 NY rated?
Bond 45 NY has a 4.1 star rating with 14,275 reviews.
When is Bond 45 NY open?
Bond 45 NY is open now. It will close tomorrow at 12:00 a.m.