This profile has been claimed by the business owner or representative.
Boniface Hiers Kia
- Car Dealers
- Melbourne, FL
About this business
Location details
3890 West New Haven Avenue, Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Customer Service Worst customer service I have ever seen, my wife took our 2011 Mazda CX-7 in for an OIL CHANGE 2 weeks ago and they damaged the door. They peeled the clear coat off the door and refuse to repair it. The service rep Yves Fernandez tells her there were bubbles in the clear coat and when washed it was peeled off, really it was there for an oil change. After 2 weeks my wife calls them back and Yves Fernandez tells her too bad nothing they can do, yesterday they leave a message saying it would cost $300 and would... read more
Horrible experience Stopping in this dealership to check out their used cars was a huge mistake. They would not talk to me bout the total price of car always going back to payments. Would not tell me what interest rate was being used in calculating payments even after asking that question point blank at least five times. Very shady and obviously trying to snow me. This was without a doubt one of the Worst car shopping experiences of my life. No creditability. I would advise everyone to steer clear of this dealership!!!
WORST EXPERIENCE EVER! they are not interested in honoring any warranties nor fixing the car! I have a 2011 Kia Optima. The customer service is the worst I've ever seen! They are insulting and accusatory and never returns phone calls. will never purchase another Kia for this very reason and horrible experience!! buyers beware!!
Poor customer service I bought a 2013 Kia Forte and really love the car. I was disappointed that the MSRP sticker was not posted on the window, but we love the car. I had my wife call the service department and get a price on a synthetic oil change. She was quoted 38.00. She brought in the car and left with a bill of 71.00. Very unethical. I have stopped going to the dealership because of that. I just refinanced my car and my wife and I have called over 6 times to cancel the gap insurance on the car. We got no response. I fi... read more
Help yourself and DONT help these people... I referred my sister to this place to buy a car and was told that I'd get a "bird dog" referral check from the dealership. I was told this check would be processed and mailed the next week, and this was in January... After being thrown through hoops week after week, it is not March, and I still haven't received a check. At this point I'm convinced it won't come... All I'm trying to say is, by trying to help these people do business, they did atrocious business in return. It's true ... read more
Business response:
We completely understand your frustration in how long it took for you to get your Bird Dog. Normally the process does not take more than a week or so. We apologize for any inconvenience and appreciate you referring your family member to Boniface Hiers. I know your check has been cut and if you have not already received it, you should have it today or tomorrow. Thank you
Poor experience Came to lease. Salesman didn't mention the national lease offer they had on the cx5 than gave us a price that was nearly double the offer. When i brought up the ad he said he didn't know about it. We looked at it together than the next offer they made to me he taxed the entire car as part of the down payment even though it was a lease. In addition he also added some strange fees other than dealer fees mentioning interest which once again doesn't exist in a lease. In summary he pointlessly argued with me, I le... read more
Boniface couldn't careless about repaeat customer First time we met Rick Dillon (our salesman) he insulted my husbands career. We returned 2 days later to purchase a new CX-5. We had spent the previous 2 days researching lease verses purchase. We called the salesman (Rick Dillon) and made an appt. with him to come in to buy the CX-5 we test drove . As soon as we walked into dealership on our 2nd visit Rick Dillon accused us of going onto the internet. We had made calls to dealership to get money factor for leasing and wanted... read more
Just plain bad experience trying to buy a car Called this dealership to turn in a KIA lease that was ending. Had some charges (over mileage, etc.) that the sales person said the dealership would take care of if we bought a new car. Once we sat down with the numbers, the 2,500 in what they said many times that they were going to pay was actually added to the financing. When questioned, the sales person said we are going to pay that for us..(they will cut the check with our money). Not only misrepresentation, I just question h... read more
Go Elsewhere and Save Yourself Time and Money Was sincere about purchasing a new Mazda. Immediately caught on to this dealer's price manipulation. They add an addendum to the MSRP for "Extra Options":Nitrogen Filled Tires (worthless), Scotchguarded Seats ($1 dollar can at Walmart), Teflon Coating (no such thing, teflon won't bond to paint unless baked at high temperatures)so you really get a $3 paint sealant. Total cost for the "options" 3 thousand dollars added to the MSRP. Don't even bother trying to negotiate of the manuf... read more
Frequently asked questions about Boniface Hiers Kia
How is Boniface Hiers Kia rated?
Boniface Hiers Kia has a 4.7 star rating with 9,335 reviews.
When is Boniface Hiers Kia open?
Boniface Hiers Kia is closed now. It will open tomorrow at 8:30 a.m.