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BRU Burger Bar Lexington
- Lexington, KY
About this business
Location details
3010 Lakecrest Circle, Lexington, KY, 40513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
The waiter spilled our drinks on our table and was incredibly cocky about it for the rest of the night.
Business response:
Thank you for your review Olivia! We appreciate you noting good ratings for food but definitely not the service we hope to provide. Would you provide further details of your experience? Did you get your server's name or what time you visited? I look forward to hearing from you.
Business response:
Thank you for your review Miss Molly. I'm disappointed to see we only received a 2 star review from your recent visit. Would you mind please messaging me some details on where we missed the mark? I look forward to hearing from you.
Our server was friendly and personable. The wait time for the food was lengthy. The restaurant was not crowded so I don’t understand why it took so long
Business response:
Thank you for your review! We always appreciate constructive feedback. I know we had a trainee the day of your visit, I will work with my chef to make sure wait times aren't impacted by learning.
Business response:
Thank you for your review Doug! I'm disappointed to see we only earned 2 stars on your recent visit. Would you be so kind as to provide further details of your experience? Thank you.
Burger is as spicy tasteless.
Business response:
Thank you for your review Yara! I'm disappointed to see we only earned a 3 star review. I'd like to discuss your experience further, if you would like to PM me. Cheers.
Expensive and just a good burger. I've had better. Pretty outdoor seating. Service was amicable.
Business response:
Thank you for your review Kev. We are always looking for ways to improve. We work hard to keep our menu market price and still provide good value. If you have any further feedback regarding your meal or service, please reach out so I can review with my team. Thank you for your constructive feedback.
My son is a student at UK, and we were looking for a good lunch. I've been to Bru Burger in the past, and I remember them being good. The pretzels did not taste fresh. The salmon sandwich was good, and the chicken sandwich was adequate. The pulled pork was tasteless and did not have sauce. The burger was not hot, and was underwhelming. I'll look for new places the next time I'm in Lexington.
Business response:
Thank you for your review Laura! We always appreciate constructive feedback from our guests. Our staff is always happy to fix an unsatisfactory meal at the time of your visit. I appreciate your specific information and will follow up with my chef to improve. Please reach out so that we can make your visit right.
Overpriced for the quality of food. The burgers were tasteless and messy.
Business response:
Thank you for your review! We appreciate your critical feedback. I'm disappointed the food was not up to standards on your visit. I'd like to make your visit right. I look forward to hearing from you.
Odd. The food was good but I ordered the Hot Chicken sandwich. I had had the before in Indianapolis and it was prepared totally different. No sauce, no spice, just dry fried chicken fingers. Hope it was a screw up and not a menu change. Great in Indy, boring in Lexington.
Business response:
Thank you for your review! We always appreciate our guests feedback. It's definitely odd that the chicken sandwich was different from your experience in Indy, as the recipe has not changed. I will follow up with my chef to make sure they are preparing it to spec.
Frequently asked questions about BRU Burger Bar Lexington
How is BRU Burger Bar Lexington rated?
BRU Burger Bar Lexington has a 4.5 star rating with 4,552 reviews.
When is BRU Burger Bar Lexington open?
BRU Burger Bar Lexington is closed now. It will open at 11:00 a.m.