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BRU Burger Bar Lexington
- Lexington, KY
About this business
Location details
3010 Lakecrest Circle, Lexington, KY, 40513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Service took forever despite the restaurant being at less than half capacity. Manager apologized but didn’t discount at all and we didn’t get our food until an hour after we ordered. Will not return. Food was below average.
Business response:
Thank you for your review Kelly. We always appreciate critical feedback on our guest's experiences. I apologize we missed the mark with your visit. Would you mind providing further details on your meals?
I arrived for my reservation to have a nice drink on a shaded patio table. There were three tables open on the patio. They told me I could only sit at the one out in the sun. The shaded tables were apparently reserved. There was no apology, they just shuffled me to an inside table. Customer service was awful. Food was subpar.
Business response:
Thank you for your review Jennifer. I apologize for your poor experience with us. We always try to accommodate seating requests when we can. As we are working on hiring, we do have several tables on the patio that are unavailable to seat at this time. We are hoping to be able to open those up to our guests soon.
Business response:
Thank you for your review. I am disappointed you only had a 2 star experience with us. We always look for ways we can improve. Any feedback on where we missed the mark would be appreciated. I look forward to hearing from you.
Business response:
Thank you for your review Franklin! I am disappointed to see we only earned 2 stars from your visit. If you would like to further discuss your experience, I would appreciate any feedback you can provide on how we can improve. Please send me a DM or email me at sbailey@crgdining.com. - Shannon, GM
Food was just okay. Good not great. Server was not knowledgeable about the menu at all and kept forgetting things. It wasn’t busy.
Business response:
Thank you for your review. We always appreciate feedback on ways we can improve. I'd love to learn more about your experience and how we could have improved. I'd love to touch base on where we fell short, if you remembered which server you had, etc. I look forward to hearing from you.
Service was the worst I have ever experienced. Went for a birthday and no one said anything. (Has that it was a birthday stated in open table.) Server seemed to want to go home the minute we sat down-from standing at the table just looking at us expecting us to tell him our drink orders (without saying a single word) to rushing us through our appetizers to order the meal. I left feeling bad for the birthday we were celebrating. Hopefully whatever was going on with Luis gets better, attitude or outside factors it seems he sim... read more
Business response:
Thank you for your review. I'm disappointed to hear Luis didn't take good care of you, this is not in line with our service standards. I will make sure to follow up with him immediately. Did you have a reservation, notating a birthday? Or did you say something to my staff directly? My host team usually does a good job of relating reservations but occasionally they will miss a note. I would like to make things right and invite you and your guests back. I look forward to hearing from you.
We’re still sick from this visit. (Stomach cramped and hunched over- bedridden)Not sure what is special about this restaurant, the drink was poorly executed, bathroom wasn’t clean, burgers -dry, tasteless patty, cheese was hard dried to burger. Fries half done half hard cold undone and slightly greasy. The only things enjoyed were pickle, pretzel with homemade mustard and sweeten iced tea(not too sweet) and service- Bar Tender(willing to make the drink right) What is the rave? Waiter said kitchen staff was a little off, I sa... read more
Business response:
Thank you for your review. We appreciate your critical feedback on your experience yesterday. It seems we missed the mark on your experience all around. We are always working to improve our guest's experience. Please reach out with further details of your experience so I can take any actions needed.
Business response:
Thank you for your review. I am disappointed to see you only had a 2 star experience with us. Would you mind responding with a few more details regarding your visit? Your critical feedback will help us to coach and improve our team. I look forward to hearing from you.
Business response:
Thank you for your review. I am disappointed to see you only had a 2 star experience with us. Would you mind responding with a few more details regarding your visit? Your critical feedback will help us to coach and improve our team. I look forward to hearing from you.
Frequently asked questions about BRU Burger Bar Lexington
How is BRU Burger Bar Lexington rated?
BRU Burger Bar Lexington has a 4.5 star rating with 4,552 reviews.
When is BRU Burger Bar Lexington open?
BRU Burger Bar Lexington is closed now. It will open at 11:00 a.m.