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BRU Burger Bar Lexington
- Lexington, KY
About this business
Location details
3010 Lakecrest Circle, Lexington, KY, 40513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Server might have been new. She seemed confused and lost.
Business response:
Thank you for your recommendation Sally! We appreciate your critical feedback. Do you remember the name of your server or any defining detail so I can follow up with her? We aim to improve our team every day.
Order was incorrect - half food was ok so half of us waited and we could not eat together.
Business response:
Thank you for your review Anita! I'm sorry you did not have a 5 star experience with us. It is always disappointing to not eat together with your guests. Would you mind messaging me to let me know when you were here and what was incorrect with your order? I'd like to coach my team on areas to improve, whether it's the kitchen sent out food wrong or the server rang the food in wrong. Thank you for your valuable feedback.
We could not eat the food at all. Fries were cold and had been sitting for a while( like eating cardboard. Burger was cold and bread was not fresh. Ask for the check and waitress said they would take care of the check do we left and will not be back.
Business response:
Thank you for your review! I am so disappointed you only experienced a 1 star visit with us. Your experience is certainly not up to our standards. As a scratch kitchen, we do pride ourselves on presenting a high quality product and it looks like we missed the mark with you. Would you be so kind as to message me to further discuss your experience?
We had a terrible experience at Lexington' Bru Burger. First, although the place was nearly empty, it took over five minutes before a server visited our table. After placing our drink order, we waited 25 minutes without being served. My date and I promptly left. There was no way I was going to reward horrendous service.
Business response:
Thank you for your review of your poor experience. Let me apologize for your experience, this is certainly not up to our standards. I see you visited on 6/2, that should provide me enough information to follow up and coach my team. There is no excuse for your slow service or any reason why drinks should have taken so long to be brought to your table. I appreciate your feedback.
Great food. One order was mixed up and server was having a rough day and we were the recipients of her poor attitude. This was unfortunate because we were there to celebrate a graduation. However, we didn’t let it ruin our day!
Business response:
Thank you for your review. I apologize that you did not have a wonderful experience celebrating your son's big day. Management is always available during your visit to address any issues or concerns you have. Would you mind sending me a message with any details you can recall about your server so I can coach her? Thank you for your valuable feedback.
Food was good but very greasy! Server did a decent job, she was training a new waitperson and never really mentioned it or let her help! Would have had a beer or two more but they were slow to come back!
Business response:
Thanks for the review Bobby! I will look into your service and work with my staff to improve on speed and how they are handling trainees. We hope to see you again!
The food is good but the service is very slow.
This used to be one of our favorite places, but it has really gone downhill. The food isn't as good and the service is lacking. So disappointed!
Frequently asked questions about BRU Burger Bar Lexington
How is BRU Burger Bar Lexington rated?
BRU Burger Bar Lexington has a 4.5 star rating with 4,552 reviews.
When is BRU Burger Bar Lexington open?
BRU Burger Bar Lexington is closed now. It will open at 11:00 a.m.