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Bryan College Station Toyota
- Car Dealers
- Bryan, TX
About this business
Location details
728 N Earl Rudder Fwy, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
We are appreciate your service, it is fast and very friendly, see you next time. Thanks.
Business response:
Thank you for the 5-star review! We are glad to hear our service was quick and friendly. We look forward to seeing you again soon! Customer Relations Manager customerservice@purdygroupusa.com
Went to have seat trim replaced. Wasn’t there for service, maintenance reminder reset to 27000 miles but not sure oil was changed which wasn’t supposed be till 24000. Took only 10 minutes to replace trim but was there for 3 hours even with 9am appointment.
Business response:
Thank you for your feedback. We apologize for the extended wait, despite your appointment and the quick trim replacement. We will review this to improve our scheduling and communication. We appreciate you bringing this to our attention. Customer Relations Manager customerservice@purdygroupusa.com
The repair on my car was done in a timely manner. Justin came to get me as soon as were done with my car.
Business response:
We appreciate you sharing your experience. It’s great to hear the repair was completed promptly and that Justin provided attentive service. Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com
As usual, Bobby was GREAT! THANK you Bryan/College Station Toyota! I'll definitely be returning!
Business response:
Bobby always delivers excellent service, and we are glad to hear you had another great experience. Thank you for choosing us, and we look forward to your next visit! Customer Relations Manager customerservice@purdygroupusa.com
Bobby took us right in for car service straight away without an appointment. Grat Service
Business response:
Thank you for sharing your experience. We are glad Bobby was able to take care of you so quickly, even without an appointment. We are here when you need us—thank you again for stopping by! Customer Relations Manager customerservice@purdygroupusa.com
I was pleased with the service I received when getting the maintenance work done on my Toyota Sienna van recently. Both Tony Rogers and Carey Hausenfluck kept me informed and answered my questions to my satisfaction and were pleasant to deal with. I would recommend this dealership to others.
Business response:
Thank you for sharing your experience. We are glad Tony and Carey kept you well-informed and made the process smooth and pleasant. We appreciate your recommendation and look forward to assisting you again. Customer Relations Manager customerservice@purdygroupusa.com
I have had my Lexus service managed by Justin for 5 years. He is a consistent 5 stars! Always pleasant, attentive to my needs and answers all my questions. The only disappointment and reason for 4 stars for BCS Toyota is related to an early Monday service appointment that could not be completed in one day due to vehicles left for service from over the weekend which ultimately delayed the start of my service. It would be very proactive for management to survey and plan for the likelihood of 'overbooking' services on a Monday ... read more
Business response:
Thank you for your continued trust in Justin and our team. We are glad Justin consistently provides attentive and thorough service. We appreciate your feedback about Monday scheduling and will share it with management to improve the experience. We remain committed to delivering high-quality service and look forward to serving you in the future. Customer Relations Manager customerservice@purdygroupusa.com
This local dealership was very pleasant and welcoming, My time there was satisfactory. Thank you!
Business response:
Thank you for the positive feedback! We are glad your visit was pleasant and that you felt welcomed. We appreciate you taking the time to share your experience. Customer Relations Manager customerservice@purdygroupusa.com
Always prompt and efficient. They do a great job of keeping you informed about the status of your repair. They have always fixed the problems I have had --- never a "go-back and try it again" situation.
Business response:
Thank you for your feedback! We are glad to hear our team has consistently provided efficient service and clear communication. It’s great to know your repairs have been handled right the first time. We appreciate your continued trust! Customer Relations Manager customerservice@purdygroupusa.com