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Budget Brakes
- Auto Repair
- Hermitage, TN
About this business
Location details
4330 Lebanon Pike, Hermitage, TN, 37076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
The work done seemed to be good and timely. I was disappointed in how I was charged. I had the following work done: Replaced rear rotors. Replaced rear brakes. Replaced front brakes. I was charged a labor fee for all three as if they were separate jobs, rather than figuring the amount of labor time to do all the work. I had an $85 labor fee for rear brakes, an $85 labor fee for front brakes, and a $50 labor fee for new rear rotors, for a total labor charge of $220, when it only took an hour to do the whole job. Very mi... read more
Business response:
Hi, Brad. Thank you so much for leaving us a stellar review!
the service good
Business response:
Hi, Shandricka. Your feedback is highly appreciated. Thank you for the review!
Great Staff and work was done promptly. I drive from my new home back to the city where this location is.
Business response:
Hi, James. We appreciate the kind words and are glad we could provide you with a positive experience!
Outstanding service, a large amount of work done quickly!
Business response:
Hi, Matt. Thanks for taking the time to share your positive experience. We truly appreciate it!
They did a good job. However, they were VERY expensive just to replace the 4 rotors and 4 sets of brake pads!!!
Business response:
Thank you for sharing your thoughts, Craig. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at 615-260-5859 or email us at help@budgetbrakes.com.
They tried forcing me to buy new discs when there was nothing wrong with the ones on it the only thing wrong was a guide pin was stuck and wore out the pads on the opposite side which I understand the mechanic had already inspected them and said they were fine then the manager came out and said they had to be replaced or the warranty would be void and I would have to pay for the brake pads and the guides total over 200.00 or buy new discs and the bill would be 440.00 and the warranty would be good on the pads I said never mi... read more
Business response:
Hi, Donald. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Budget Brakes and would love the opportunity to improve. Please get in touch with us at 615-260-5859 or email us at help@budgetbrakes.com!
The boss tried to charge $450 to do a $100 job. I refused because he claimed my caliper was leaking and needing replaced. I ended up paying $220 for rear break pads that pnly cost $50..
Business response:
We appreciate your feedback, Eric. If you would like to discuss your experience further, don't hesitate to reach out to us at 615-260-5859 or email us at help@budgetbrakes.com. We would love the opportunity to resolve any issues.
Fabulous work & customer service. Thank yiu
Business response:
Thank you for sharing your fabulous experience with Budget Brakes, Dawn!
Great work & great customer service. Will continue to take vehicles.
Business response:
Your feedback is incredibly valuable. Great work & great customer service. We deeply respect your continued support.
Frequently asked questions about Budget Brakes
How is Budget Brakes rated?
Budget Brakes has a 4.5 star rating with 518 reviews.
When is Budget Brakes open?
Budget Brakes is closed now. It will open tomorrow at 7:30 a.m.