Business Class

Carmen P 

on BBB

a year ago

Terrible customer service. THEIR WEB portal SCRAMBLED MY NAMES and SURNAMES therefore the airline wouldnt let me check in and I lost my money and I COULDNT FLY. I wouldnt recommend at all. SENT THEM SCREENSHOTS OF THEIR MISTAKES. Still waiting to hear from them. LOST MY MONEY AND FLIGHTS. 

Cindy L 

on BBB

a year ago

BUYER BEWARE!!! Business-class.com is not a quality service company. I have gotten the run around for the last 7 months. I should have booked my tickets directly with the airlines. This ended up costing us another $1,200 going through this company. We booked an international flight from DFW to ******** with a connecting flight through ********. We requested business class seats for the entire trip. The agent said if we booked the connecting flight as coach we would save $800. Since it was only a 2 hour flight we agreed and t... read more

Mohamed T 

on BBB

a year ago

I personally would not recommend A travel agents job is to facilitate booking the specific itinerary that you chose ( if you have a specific one in mind). I spoke to the agent and we agreed on a very specific itinerary that would work for my family and my very busy schedule. Unfortunately, I discovered before the flight that he picked a different one for us. He did not communicate this to us at all.When we discovered this mistake , it was too late to change to the specific itinerary that I has so painstakingly chosen and tha... read more

Anthony K 

on BBB

2 years ago

BBB should check with the *** whether this company can override *** regulations with respect to refunds on cancellation. Total ripoff and fraud. 

Barry M 

on BBB

2 years ago

Surprised to find out my business class to ******** was only to ****** and economy to ******** and th *** same going back via ****** to ***** via Zurich. I wasnt told that!!! Also my luggage fee was supposed to be free but since I was told by Swissair that my economy seat was upgraded but not the luggage fee!! So far the company says theyre going to reimburse me! This should not have happened!!! 

Frances D 

on BBB

2 years ago

Our initial purchase was through Kayak. Therefore I am unsure if Business Class is the correct receiver of this review. We bought business class air tickets one year ago to fly to and from ******. We cancelled the trip one week before departure due to my husband's hospitalization. All communication to Kayak to verify our reason for cancellation was treated with very little consideration or respect. We sent a great deal of paperwork to verify my husband's illness. Yet again and again ***** asked for more. My husband's illness... read more

Robert S 

on BBB

2 years ago

Thought I had "bought" tickets a year ahead, only to find out that they had not been purchased. You need a zero out 5 rating for them. 

Miroslav K 

on BBB

2 years ago

Book expensive business class and end up with premium economy class 

Karen M 

on BBB

2 years ago

This is the first time that I have used your company and my experience has been horrible. My sister and I along with my sisters friend all purchased in tickets January for a trip to South Africa. My sister and I used Affirm for payment. My sisters friend used her credit card. Our rep, **** *****, was on the phone with me as we made our purchases. She sent us all links to do so. the links were resent a couple times because she said we couldn't all use the same one. I filled out my info twice. I asked **** if it would go throu... read more