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Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
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excellent value and service, especially with Mark Coleman!!! This was my second experience working with him and all were excellent!!
I booked a trip based on a quote I received from a travel agent at businessclass.com. It took days instead of hours to get tickets once payment was received. When the tickets were issued, they were not as quoted. I contacted the agent and he admitted he made a mistake. The tickets were for a lower class of seats. I asked to cancel because it was within the 24 hour ticketing policy of the company. He stated he would call me back and I have not heard from him. When you spend $6k on tickets, you expect to get what you were quot... read more
Business response:
Dear Customer! Thank you for bringing this matter to our attention. According to our records, the tickets were cancelled at your request three days ago, and the transaction was fully voided. We regret the inconvenience regarding the discrepancy between the quoted class and the issued tickets. This matter is currently under internal review to determine the cause and to prevent similar issues in the future.We appreciate the opportunity to clarify this matter.
I set up and paid for a complex set of flights (multiple family members coming from different locations arriving at the same airport close to the same time), and then was informed a couple of hour later told that the fares had gone up massively! Did I want to start all over again? What?! A serious bait-and-switch! I cancelled all flights and vowed never to work with these folks again.
Business response:
Hello ******! Thank you for sharing your feedback. Were truly sorry for the inconvenience this caused and understand how frustrating it must have been, especially after investing time and effort into planning a complex trip.Wed like to explain that airfare pricing and seat availability are managed directly by the airlines and can fluctuate very rapidly, sometimes within minutes. Unfortunately, the original fare was no longer available shortly after your booking request was submitted. Once we received this update from the air... read more
Booked a multi-city, received a confirmation for one-way! Took over 12 hours to receive that incredibly unsatisfactory result. I wouldn't waste any time with this company.
Business response:
Hello! Thank you for your feedback. We would like to clarify that the ticket was voluntarily selected by the customer through our online platform, and any modifications to the itinerary were made personally by the customer. An online authorization form was required to confirm the payment, and the selected itinerary was provided for the customers review and confirmation. Following this, a confirmation email of the successful order was sent to the email address provided. At every step, the itinerary details were fully communic... read more
Terrible customer service, did not return calls. The price was good for business class. One of our party had to cancel due to medical reasons. They only offer a voucher even with insurance. The voucher was almost impossible to use. Eventually lost over $1,000
Business response:
Dear Customer!Thank you for taking the time to share your feedback. Were sorry to hear about your frustration and appreciate the opportunity to clarify a few important points.Ticket Protection is not health insurance. It is a travel-related protection plan with specific terms and conditions. Under this coverage, a 100% refund applies only to fully unused tickets when the traveler is hospitalized at the time of the scheduled departure. It also allows a free-of-charge exchange of partially used tickets if a passenger is unable... read more
I used for a flight ************** is difficoult talk with call center that is not 24/24 lite they say.I subscribed insurance for chage the date of the flight but they asked 600$ for change the date.
Business response:
Hello!Thank you for your feedback. We appreciate you taking the time to share your experience.Please note that our Ticket Protection and ************************ do not waive the applicable fare difference for exchanges. This fare difference applies when the newly selected date results in a higher fare, which is standard practice across the airline industry. All related terms and details were clearly outlined in the authorization form you confirmed upon purchase.Our general support line is available at all times, and our ded... read more
I expected, since I was working with a travel company and had purchased a business-class ticket for almost $ *****, that the agent would not only secure a reservation for me but also arrange my seat assignment. That was not the case, so when logged into the airline site it asked me to pick a seat for a fee. After paying the fee for the seat, which was $213.00, the agent said you should have told me, and I would have requested a seat. I was under the understanding that, since this is the agent's job that he would have discuss... read more
Business response:
Dear *******!Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with the seat assignment process. Please be assured that we are currently investigating this case to understand what went wrong and to prevent similar issues in the future. Your feedback is important to us, and we appreciate your patience while we work to resolve this.
They booked me on Turkish Air 6 months in advance. One month before travel Airline canceled my return flight and had me booked two days later to come home. Not wanting two extra days in ******, I asked Biz-Class to fix the problem. They took five whole days to do so, never giving me any assurance that they could get us home the day we originally booked. After these days of anxious suspense, they finally fixed the problem. I will never use them again.
Business response:
Dear ******!We're sorry to hear about your experience and truly regret the inconvenience caused by the airline's schedule change. We understand how stressful unexpected itinerary changes can be, especially when they affect your return travel plans.Please note that all schedule changes are made and managed solely by the airline. While these changes are beyond our control, we always make every effort to support our customers when such disruptions occur.In your case, as soon as we were notified of the cancellation, our team wor... read more
Do not do business with this group. They booked me flights to and from ****** in November and those flights got cancelled in December/January (airline pulled out of my nearby airport), and they never notified me. I found out hours before I was to leave for ****** in JUNE (6+ months later) that I had no flights and couldn't be rebooked on the same airline. The only reason I found out was because I called Business Class for help checking into my flight. The service I received at that call, multiple calls over the next 24 hours... read more
Business response:
Dear Customer, thank you for your feedback. Flight cancellations and schedule changes are determined by the airlines, and sometimes routes are discontinued without advance notice to agencies. While we aim to keep our customers informed, certain changes can unfortunately occur without timely notification. We regret the communication challenges you experienced during the rebooking process. We take your comments seriously as we continue working to improve our service.
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,120 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.