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Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
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Justin C. was an excellent agent who quickly found me a Business Class flight for about half what the Airline website quoted. I will work with this company again!
I am very pleased with Luke Gordan's service. It's been a difficult time. We canceled our original reservation and ended up making a reservation directly with British Air for less then we paid to Business Class Air. We received a voucher which we are about to use for another trip. Of course we had to pay more. I have many issues with Business Class air and can only hope and pray that our upcoming trip goes off without a hitch. I've had no issues with Luke. He's been patient with me at times when I could have been more patien... read more
excellent value and service, especially with Mark Coleman!!! This was my second experience working with him and all were excellent!!
Without a refund and after charging our card they had us pay twice an additional fee for a revised booking. The first was for an added $1,300 and the 2nd was for a downgrade from business to economy class for $28.Their emails said they had not yet charged the client if they chose not to pay the extra, but this was false as they already charged us and had felt our funds were at hostage.Classic scam behaviour. Stay far away, what initially was $3300 cost us about $5k each ticket.
Business response:
Dear Customer! Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience and we sincerely regret any frustration caused. We would like to clarify that when your initial booking request was received, our team began processing the reservation based on the fare selected on the website. Unfortunately, the originally requested fare was no longer available at the time of ticket issuance. As communicated in our email, we informed you of this situation and provided alternative flight options f... read more
I booked a trip based on a quote I received from a travel agent at businessclass.com. It took days instead of hours to get tickets once payment was received. When the tickets were issued, they were not as quoted. I contacted the agent and he admitted he made a mistake. The tickets were for a lower class of seats. I asked to cancel because it was within the 24 hour ticketing policy of the company. He stated he would call me back and I have not heard from him. When you spend $6k on tickets, you expect to get what you were quot... read more
Business response:
Dear Customer! Thank you for bringing this matter to our attention. According to our records, the tickets were cancelled at your request three days ago, and the transaction was fully voided. We regret the inconvenience regarding the discrepancy between the quoted class and the issued tickets. This matter is currently under internal review to determine the cause and to prevent similar issues in the future.We appreciate the opportunity to clarify this matter.
I set up and paid for a complex set of flights (multiple family members coming from different locations arriving at the same airport close to the same time), and then was informed a couple of hour later told that the fares had gone up massively! Did I want to start all over again? What?! A serious bait-and-switch! I cancelled all flights and vowed never to work with these folks again.
Business response:
Hello ******! Thank you for sharing your feedback. Were truly sorry for the inconvenience this caused and understand how frustrating it must have been, especially after investing time and effort into planning a complex trip.Wed like to explain that airfare pricing and seat availability are managed directly by the airlines and can fluctuate very rapidly, sometimes within minutes. Unfortunately, the original fare was no longer available shortly after your booking request was submitted. Once we received this update from the air... read more
Booked a multi-city, received a confirmation for one-way! Took over 12 hours to receive that incredibly unsatisfactory result. I wouldn't waste any time with this company.
Business response:
Hello! Thank you for your feedback. We would like to clarify that the ticket was voluntarily selected by the customer through our online platform, and any modifications to the itinerary were made personally by the customer. An online authorization form was required to confirm the payment, and the selected itinerary was provided for the customers review and confirmation. Following this, a confirmation email of the successful order was sent to the email address provided. At every step, the itinerary details were fully communic... read more
Terrible customer service, did not return calls. The price was good for business class. One of our party had to cancel due to medical reasons. They only offer a voucher even with insurance. The voucher was almost impossible to use. Eventually lost over $1,000
Business response:
Dear Customer!Thank you for taking the time to share your feedback. Were sorry to hear about your frustration and appreciate the opportunity to clarify a few important points.Ticket Protection is not health insurance. It is a travel-related protection plan with specific terms and conditions. Under this coverage, a 100% refund applies only to fully unused tickets when the traveler is hospitalized at the time of the scheduled departure. It also allows a free-of-charge exchange of partially used tickets if a passenger is unable... read more
I used for a flight ************** is difficoult talk with call center that is not 24/24 lite they say.I subscribed insurance for chage the date of the flight but they asked 600$ for change the date.
Business response:
Hello!Thank you for your feedback. We appreciate you taking the time to share your experience.Please note that our Ticket Protection and ************************ do not waive the applicable fare difference for exchanges. This fare difference applies when the newly selected date results in a higher fare, which is standard practice across the airline industry. All related terms and details were clearly outlined in the authorization form you confirmed upon purchase.Our general support line is available at all times, and our ded... read more
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,334 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.