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Cafe Fiorello
- Restaurants
- New York, NY
About this business
Location details
1900 Broadway, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:00 p.m. | |
| Tue | 12:00 p.m. to 11:00 p.m. | |
| Wed | 12:00 p.m. to 11:00 p.m. | |
| Thu | 12:00 p.m. to 11:00 p.m. | |
| Fri | 12:00 p.m. to 11:30 p.m. | |
| Sat | 10:00 a.m. to 11:30 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
attentive, aware of theater curtain deadlines, antipasti bar good (could stand a bit of refreshing and modernizing)--overall, good
Food is good but a little too salty. Overpriced. We sat in on of the "quieter" spots but still too noisy. Overall, a typical good New York restaurant.
Business response:
We're glad you enjoyed the food and appreciate your comments regarding seasoning, value, and the dining atmosphere. We'll share your observations with our team as we continue to refine the guest experience. Stephanie Holmes Director of Guest Experience The Fireman Hospitality Group
I have been to this restaurant many times and have not had such discriminatory treatment before. I arrived about 15 minutes late due to rain and excessive traffic (I drive in from CT). When I arrived I apologized for my tardiness, and was happy to find they had not yet cancelled my reservation, however, they had already given up my table and told me there was only bar seating left. I never eat at the bar. It is always crowded and uncomfortable. Luckily there was seating outside, which is where I ended up, but it also was not... read more
Business response:
We’re sorry to hear about your experience, especially given your long history with the restaurant. We understand how frustrating it was to arrive late after travel delays and not be accommodated in your preferred seating. While seating is based on availability and timing, we take your concerns seriously and will review this with our management team to ensure we handle reservations and seating preferences more clearly and consistently going forward. Stephanie Holmes Director of Guest Experience The Fireman Hospitality Group
Waiter was good but the table needed to be bussed regularly,artichokes were a little too oily again
Business response:
We are pleased to hear the service met your expectations, though we regret that the table maintenance and preparation of the artichokes did not fully satisfy. Your feedback has been noted and will be shared with the team for review, and we hope to welcome you back in the future. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Very mid….inattentive server… chipped plates… asked for salad w no walnuts- came w walnuts… easy before Lincoln center but will not return.
Business response:
We are sorry to hear that your experience fell short, particularly regarding service attentiveness, the condition of the tableware, and the error with your salad modification. Your feedback is important and will be shared with our team to help us provide the best service possible. We would be grateful to welcome you back for another opportunity to impress you. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
The food was served cold, the vegetables were congealed and after the dinner was dropped not a person came by to ask how it was. At that time I would have been able to return it and that may have saved our 100.00 dinner out! Additionally they didn’t ask us anything about the two mostly full dinner plates. Ultimately they didn’t even bring the check until we got fed up with waiting! Then the restaurant got incredibly loud and know one had the smarts to use their power to get the screaming table to lower their volume! I left h... read more
Business response:
We’re very sorry to hear that your dining experience did not meet expectations. What you described regarding food temperature, service attentiveness, and noise level is not the standard we aim to provide. Your concerns have been shared with our management team so they can be addressed directly with staff. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
I received $40 credit on a mater card. When I presented to the manager and it was rejected. I was very embarrassed.
Business response:
We’re sorry to hear about the confusion and frustration you experienced when presenting your credit. Situations like this should be handled smoothly, and we understand how disappointing it must have felt. Your feedback will be shared with our team so we can review what happened and help prevent similar issues in the future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Café Fiorello used to be a once or twice a year event that we looked forward to over the last 20 years with some friends who live near Columbus Circle. Usually a following a trip to the opera or a New Year’s Eve celebration. Due to life circumstance we hadn’t been in a couple years. We were very excited to go after a fabulous production of Turando at the Met. Must say we were horribly disappointed. The noise level almost made it impossible to hear the person next to you. They have pushed as many tables as possible in so that... read more
Business response:
We’re very sorry your recent visit did not reflect the experience you’ve enjoyed in the past. Your concerns about noise, spacing, temperature, and service attentiveness are taken seriously, and we appreciate you sharing such detailed feedback. We hope you’ll consider giving us another opportunity to provide a more comfortable and enjoyable dining experience. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
We recently moved to the neighborhood and had walked by it on multiple occasions. A friend came in to the city to visit and I decided to give it a try. We went for lunch during the week. With tip, it was over $40 each and we had NO beverages. She had the eggplant and I had the quinoa and avocado salad. I added shrimp to that for an extra $19!!! I was considering the cobb salad with chicken, but I do not like blue cheese. When I asked if I could have a different cheese, I was simply told “no.” The waiter had zero personality ... read more
Business response:
We are sincerely sorry to hear that your first visit was so disappointing, particularly regarding the service you received. We take your concerns about our pricing and food quality seriously and will be reviewing these details with our management and culinary teams to ensure we are better serving our neighbors. It is our goal to provide a much more flexible and hospitable experience, and we hope to welcome you back for a significantly improved meal in the future. Stephanie Holmes Director of Guest Services, The Fireman Hospi... read more
Frequently asked questions about Cafe Fiorello
How is Cafe Fiorello rated?
Cafe Fiorello has a 4.2 star rating with 14,809 reviews.
When is Cafe Fiorello open?
Cafe Fiorello is open now. It will close at 11:00 p.m.