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Cafe Fiorello
- Restaurants
- New York, NY
About this business
Location details
1900 Broadway, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:00 p.m. | |
| Tue | 12:00 p.m. to 11:00 p.m. | |
| Wed | 12:00 p.m. to 11:00 p.m. | |
| Thu | 12:00 p.m. to 11:00 p.m. | |
| Fri | 12:00 p.m. to 11:30 p.m. | |
| Sat | 10:00 a.m. to 11:30 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
The food was not as good as it’s been in the past.
Business response:
We regret to learn the food wasn't up to our usual standards. We hope to welcome you back for another chance in the future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
The restaurant has changed a lot over time. It's more of getting crowds in and out--at least on theater days. Our waiter was very good. Mu major complaint was being ushered to a tint table for two in a small alcove.; when other couples wre favored with booths.
Business response:
We’re glad to hear you had a good experience with your waiter, but we’re sorry that your seating felt less than ideal. Your comments about table assignments and guest experience have been shared with our team for review. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Should have stopped after meatballs and salad. Both were excellent. The eggplant was disgusting. They should be ashamed to serve it. Pasta is fresh. I suspect it is made in house. Ruined by un impressive meat sauce. Service was awful. Seating was horrible with barely enough room to squeeze in to sit. The banquet sank down leaving me seated in a hole. What happened to this once lovely spot? Food caused stomach upset. Barely made it home in time.
Business response:
While we’re glad you enjoyed the meatballs and salad, it’s disappointing to hear that other dishes, the service, and seating fell short and caused discomfort. This is not the experience we want for our guests, and your comments have been shared with our team so we can address these concerns and work to do better. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Our waiter was an embarrassment to the kitchen - with such phenomenal food you’d expect decent service. That simply wasn’t the case. While the waiter brought over water soon after we were seated it wasn’t until after clearing our dinner plates (he didn’t check how the food was) that he brought us more water. The host who we were seated near was more responsive…. Just needs to do better
Business response:
We're glad to know that you enjoyed your food, but we're very sorry to hear that you didn't receive better service. We'll be sure to share this feedback with our team and we hope to welcome you back for another chance in the future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
After waiting almost 40 minutes for our pizza, my husband got the attention of our waiter to find out where our food was. The waiter had completely neglected to check on our order. He came back and reported that the kitchen had lost our food ticket and that the pizza ( somehow miraculously) would be out in 3 minutes! It was, but was not cooked as well done as it should been.
Business response:
We sincerely apologize for the delay, and that your pizza was undercooked. We appreciate you choosing Cafe Fiorello and we'll be sure to share your feedback with our team. We hope to welcome you back for another chance in the future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
If you need a place to go before Lincoln Center and don’t mind a noisy rushed dinner this is for you.
Business response:
We're sorry to hear that you didn't enjoy your experience. We'll be sure to note your feedback to help us serve our guests. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Had a reservation. They stuck us at a bad table with my back to the busboy station. I kept getting bumped into and the busboys gathered and told each other jokes. Not a great time. Food was very good. It might be worthwhile to check out Lincoln Center's curtain times to avoid this type of crowd.
Business response:
We're glad to hear that you enjoyed your food, but we apologize for the seating issue. We'll be sure to note your feedback and we hope to welcome you back for another chance to impress. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
After 25 years of eating at Fiorello's, I'm afraid I won't ever be returning, nor feel confident in recommending the place as a must visit NYC restaurant. Last week, I took my friend to celebrate his birthday. It was his first time. As we left, I apologised to him. The service was the worst. Not just the worst for Fiorello's, but one of the worst examples I have experienced. When we were seated, nobody came to introduce themselves, nor made us feel we were going to be looked after. We waited and waited for somebody, anybody,... read more
Business response:
We appreciate your years of loyalty, and we sincerely apologize for this disappointing experience. This is not the standard of service we strive to provide and we will be sure to note your valuable feedback to help us improve. We would be grateful for the opportunity to welcome you back for another chance. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Food was like chef boyardee. Total cafeteria slop. Tasteless
Business response:
We aim to provide fresh and flavorful food, so we're sorry to hear that you didn't enjoy your meal. We'll be sure to share your feedback with our team. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Cafe Fiorello
How is Cafe Fiorello rated?
Cafe Fiorello has a 4.2 star rating with 14,809 reviews.
When is Cafe Fiorello open?
Cafe Fiorello is open now. It will close at 11:00 p.m.