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Cafe Fiorello
- Restaurants
- New York, NY
About this business
Location details
1900 Broadway, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:00 p.m. | |
| Tue | 12:00 p.m. to 11:00 p.m. | |
| Wed | 12:00 p.m. to 11:00 p.m. | |
| Thu | 12:00 p.m. to 11:00 p.m. | |
| Fri | 12:00 p.m. to 11:30 p.m. | |
| Sat | 10:00 a.m. to 11:30 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
We've been coming to Cafe Fiorello for 20 years. It's such a lovely restaurant, a respite from the busy city, really. This trip was a disappointment in that our waiter, while adequate, was not really responsive/available, taking awhile to begin service. My lemon chicken was overcooked to a point where it rolled up on one end. My husband found his dinner hearty, but nothing special. I will also say, my pino grigio, at $18. a glass was just not very good. The menu seems shorter than 2 years ago, and the restaurant feels like i... read more
Business response:
We’re sorry to hear that your recent visit didn’t meet your expectations, from the slower service to your meal and wine. Your observations about the menu and overall experience are important, and we’ll be sure to share them with our team as we continually work to improve. We would be grateful for another chance to impress you and we hope to welcome you back soon. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Ceasar salad loaded down with too much dressing. Maybe a little old. Pizza arrived at our table not hot.
Business response:
Your feedback about the Caesar salad and pizza is important, and we’ll review it with our kitchen team to ensure better quality and proper temperature in the future. We appreciate you letting us know so we can improve. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Except for the pizza, food very oily and heavy . Not first time being there, similar experiences before. I ordered artichoke alla Judea .spelled (GIUDIA) Three heads butterflied , fried and literally swimming in over used were served I couldn't eat all of them, A very fine meal if prepared by an Italian Chef . Service was good but none of my guests finished their meal. If I go back I will order only Pizza. I noticed that at the end of the survey my average 4 stars became a 5 stars. Try to fix that too.
Business response:
We’re sorry your meal didn’t meet expectations, especially the preparation of the artichokes — we appreciate your detailed notes and will review this with the kitchen to improve the dish. We’re glad to hear service was good, and we’ll also look into the survey issue you mentioned. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Food came out quickly but the consistency showed it was pre-made either the day before or early that morning and reheated. Eggplant would not be completely mushy if it was made to order, and meatballs came out within minutes and had the same consistency. The rest of the meal also had the same quality. Unfortunately the price does not match the quality of food leaving the kitchen.
Business response:
We appreciate your feedback and take concerns about food quality seriously. We’ll share your comments with our kitchen team to ensure consistency and freshness improves. Thank you for taking the time to let us know. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Our table was extremely cold on a cold by day. We were near an unused fire exit and even our food got cold quickly.
Business response:
We are sorry for your experience, Peter. Our team hopes you will visit us again soon for what we trust will be a better dining experience. Thank you, Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Food is skimpy and completely uninteresting. I had the 3 appetizer order. Not much on the plate, table spoon or two of fave beans, mushrooms and some soggy asparagus. People go here because it’s across the street from Lincoln Center. Avoid at all costs.
Business response:
Peter, we are sorry for your experience. We hope you will give us another chance to impress you in the future. Thank you, Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Overrated. Poor value. Antipasto veggies not fresh, slopped onto plate. Very cursory service. Extremely overcrowded and noisy restaurant. Not impressed.
Business response:
We’re sorry to hear your experience did not meet expectations. Your comments regarding the food quality, service, and atmosphere have been noted and will be shared with our team as we work to improve. We appreciate you taking the time to let us know. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Go here often. Never had bad service before last night. Food hit the table before we got our drinks. Got our appetizer when we were already halfway done with the meal. Waited the entire meal to order a second drink because we were ignored by the waiter most of the time we were there. Reminded why we only drink wine here because the cocktails were not good. Place was busy but not full. Extremely disappointed.
Business response:
We’re very sorry to hear that your recent visit did not meet the standard you’ve come to expect. We appreciate your feedback about the timing of your food, service delays, and cocktails, and we’ll share this with management to address these issues and improve future visits. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Sent food back 2 times was cold Disappointing over all
Business response:
We’re very sorry to hear about your experience and understand how disappointing that must have been. Serving food hot and correctly the first time is essential, and we regret that we missed the mark. Thank you for bringing this to our attention; we’ll be addressing it with our team to ensure it doesn’t happen again. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Cafe Fiorello
How is Cafe Fiorello rated?
Cafe Fiorello has a 4.2 star rating with 14,809 reviews.
When is Cafe Fiorello open?
Cafe Fiorello is open now. It will close at 11:00 p.m.