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Cafe Fiorello
- Restaurants
- New York, NY
About this business
Location details
1900 Broadway, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:00 p.m. | |
| Tue | 12:00 p.m. to 11:00 p.m. | |
| Wed | 12:00 p.m. to 11:00 p.m. | |
| Thu | 12:00 p.m. to 11:00 p.m. | |
| Fri | 12:00 p.m. to 11:30 p.m. | |
| Sat | 10:00 a.m. to 11:30 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Food was just average and our server was the least friendly person we ever had!
Business response:
We apologize for falling short of your expectations with our food and service. We'll be sure to note your feedback and we hope you'll join us for a second chance in the future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Very disappointing. Extremely noisy. The food (6 appetizers) were lukewarm and unappealing, and the taste was boring.
Business response:
We take your feedback seriously about the noise and lukewarm appetizers. We understand your disappointment and will utilize your feedback to help us improve. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
It was a noisy restaurant. I was hoping to share a pizza and generally enjoying thin crust style, but this pizza was like eating crackers. Disappointing pizza. The Caesar and ice cream were good. Our server was lackluster and didn’t seem interested in our order.
Business response:
We regret that the service did not meet expectations, but we are pleased that the salad and ice cream were satisfactory. Your feedback will be utilized to enhance our service delivery. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
GOING DOWNHILL: $5 extra for toast! Used to love this place, but no more. Who serves yogurt and berries with plain, no-taste yogurt? (Vanilla? Serve with jam? No!) Who doesn't include toast with an omelet, and charges $5 dollars extra for the toast? Who -when asked specifically for an easy-access table because our party included someone with a walker- takes us to a table in the center of the dining room, which I refused? Do Better, Fiorello's...Do Better.
Business response:
We're sorry to hear that your experience was not more positive. We take your feedback seriously about pricing, food quality, and accessible seating, and we will be sure to note your comments. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Food is pretty good, we ordered shrimp scampi, linguini with clams, seafood risotto, and tiramisu for dessert. Our waiter was a bit rude and impatient, service can be a little better.
Business response:
Hi, Lucy. We're very glad to hear you enjoyed your food, but we are sorry the service you received fell below your expectations. We work hard to provide all of our guests with the top-notch experience they deserve, so we will be using your feedback to further improve the way we serve. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Noise more than “energetic “. Almost impossible to hear my dining companion across a small table.
Business response:
Paul, we are sorry to hear the environment was noisier than you had expected, but we sincerely appreciate the five-star rating. Thank you. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Food as always great - especially the thin crust pizza. BUT - this noise level is too too loud. The seats are so close that you are hearing all of your neighbors conversations. In good weather, outdoors is a nice option. But I can't stand the noise level inside.
Business response:
We're glad to hear that you enjoyed your food, but we're sorry to hear that the noise was a concern. We'll be sure to take your comments into consideration. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
We were celebrating a birthday flew in to New York for the day from Canada to celebrate and wrote snd asked for a dessert .There was no comment or candle which would have made this restaurant an excellent experience
Business response:
We appreciate you choosing our restaurant for your celebration and we're sorry to hear that we failed to make it an excellent experience. We'll be sure to take note of your feedback. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Very pricey. The food was eh. I've eaten there ready times before but this time the food wasn't up to snuff
Business response:
We're sorry to hear that your experience didn't meet your expectations. We'll be sure to take your comments into consideration and we hope to welcome you back for another chance. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Cafe Fiorello
How is Cafe Fiorello rated?
Cafe Fiorello has a 4.2 star rating with 14,809 reviews.
When is Cafe Fiorello open?
Cafe Fiorello is open now. It will close at 11:00 p.m.