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Cafe Fiorello
- Restaurants
- New York, NY
About this business
Location details
1900 Broadway, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:00 p.m. | |
| Tue | 12:00 p.m. to 11:00 p.m. | |
| Wed | 12:00 p.m. to 11:00 p.m. | |
| Thu | 12:00 p.m. to 11:00 p.m. | |
| Fri | 12:00 p.m. to 11:30 p.m. | |
| Sat | 10:00 a.m. to 11:30 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Great in every respect except - the portions were far too large for English tastes. One portion would have been at least twice the size of a portion in most UK or European restaurants. It's annoying to pay for food that can't be eaten.
Business response:
It is wonderful to hear that we were great in every other respect, though we certainly understand how the difference in portion sizes can be a surprise. While we lean into the generous style often expected in New York, we appreciate your feedback on how this scales for our international guests. We would love to have you back and are always happy to provide recommendations on dishes that are perfect for sharing or offer smaller plates to better suit your appetite. Stephanie Holmes Director of Guest Services, The Fireman Hospi... read more
Very disappointing. Everything looked nice but the food quality was very mediocre. I’m sorry I chose to come back to Cafe Fiorello. Nothing was tasty. I had special brunch dish for $30. It was a mixture of eggs and sausage patty. One one strip of bacon scrambled eggs that were cold and a pancake, which was OK nothing spectacular. There’s too many other restaurants in the area that I could go to.
Business response:
We are very sorry to hear that your return to Cafe Fiorello was so disappointing and that our brunch failed to meet your expectations. We strive to deliver high-quality, flavorful dishes that justify our pricing, and it is clear that serving cold eggs and mediocre portions fell far short of that goal. Your feedback regarding the value and quality of our special brunch dish is being shared with our culinary team to ensure we are providing the exceptional experience our guests deserve. Stephanie Holmes - Director of Guest Serv... read more
I came all the way from South Texas hoping for a memorable post-opera dinner experience after an evening at the Met. Unfortunately, the service at Cafe Fiorello was incredibly disappointing, especially considering the prices and reputation. Our waiter seemed visibly bothered the entire time — no smile, no warmth, no “is there anything else I can do for you?” It felt robotic and unwelcoming. I actually became nervous to ask for anything because I felt like I was inconveniencing him. When people dine across from the opera at L... read more
Business response:
We are truly sorry that what should have been a memorable post-opera celebration was marred by unwelcoming service, as we strive to provide hospitality that matches the caliber of an evening at the Met. Traveling from out of town for such an occasion is significant, and it is disappointing to hear that our team's lack of warmth made you feel like an inconvenience. We will address your feedback with our management team at Cafe Fiorello to ensure our service consistently reflects the high standards of care our guests expect an... read more
Food was served cold  glazed carrots were cold, wilted, and unappealing. The restaurant felt busy & rushed…commodity level. Far from fine dining. Not as clean as we had hoped.
Business response:
We're sorry to hear that your food was disappointing and that our energetic atmosphere was not to your liking. Our goal is to provide an exceptional dining experience, and we will utilize your feedback to help us serve our guests. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
The service was slow and the place was so loud it was difficult to have a conversation. The food was good and it is convenient to Lincoln Center.
Business response:
While it’s great to hear the food and proximity to Lincoln Center met your expectations, we take your comments about the service pace and noise levels seriously. We will note your feedback to help us best serve our guests, and we hope to welcome you back for an even better experience. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Although the food was good, the women’s bathroom was filthy. One of the toilets had matter in it. Toilet paper, and paper towels were strewn all over the floor. I walked in, gasped, let loose a few expletives, and walked out. I’m not sure I will ever eat there again. You know what they say, the bathroom will tell you a lot about the kitchen. I sure hope this is not the case with this restaurant. I have eaten here several times, but I gad never gad an occasion to go to the bathroom. I don’t think I have ever seen a bathroom i... read more
Business response:
We’re very sorry about the condition of the restroom during your visit. That’s not the standard we aim to uphold, and we will be addressing this with our team to ensure cleanliness is consistently maintained. We truly appreciate your continued support and hope you’ll consider giving us another chance. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Service was extremely poor. Server seemed annoyed and did not return to take our order in a timely fashion. Food was subpar.
Business response:
We're very sorry to hear about your experience with the service and food—it’s not the standard we strive for. We appreciate you bringing this to our attention and will work to ensure improvements are made. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
not much to day, service wash good good was fair ! good location.
Business response:
We’re glad you enjoyed the service and location. We appreciate your thoughts on the food and will keep working to make it even better. We hope to welcome you back for another chance to impress you. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
This has been our go-to place before the opera for several years, and it had never disappointed until this time. I had the scampi on a bed of white beans. The shrimp were tough, overcooked and the rest of the plate, including the beans, was cold, not even warm. Since this was the first time we had such an experience, I chose to overlook it this once.
Business response:
We are grateful for your loyalty, but are deeply sorry that your food was disappointing during your recent visit. We'll be sure to share your feedback with our team to ensure dishes are served to our high standards. We hope to welcome you back for another chance to impress you. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Cafe Fiorello
How is Cafe Fiorello rated?
Cafe Fiorello has a 4.2 star rating with 14,809 reviews.
When is Cafe Fiorello open?
Cafe Fiorello is open now. It will close at 11:00 p.m.