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21001 NW 27th Ave, Miami Gardens, FL, 33056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 a.m. | |
| Tue | 9:00 a.m. to 3:00 a.m. | |
| Wed | 9:00 a.m. to 3:00 a.m. | |
| Thu | 9:00 a.m. to 3:00 a.m. | |
| Fri | 9:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My husband and I had a terrible experience Saturday 12/23/23. At a point in the evening, a patron of the casino asks if my husband if he had found a $100 ticket to which my husband said no. We found it a bit odd that the guy was lurking behind us for a bit. We decided to call it when we go to exit the casino we were surrounded by security and casino management. Management accused my husband of taking the ticket and quote "he took something that was not his." I cannot tell you how many times management said "we have yo... read more
I really like the atmosphere of the Casino, the staff members are very Nice! But the slots Machines technician all the time are walking around the people searching! As soon they walked through the Slots Machine Stop working Normally! Don't make me feel Ok! Overall the Casino Ownership Needs taking care of this matter, Because People Stopped Visit this Place. They have good promotion but people don't Like all the time loss money! Thank you!
Business response:
Hi Marcial C. Your satisfaction is our top priority, and we are constantly striving to improve our products and services to better meet your needs. Please feel free to reach out to Customerservice@caldercasino.com with any further comments, concerns, or suggestions you wish to share. We apologize that our service did not satisfy your expectations.
On Friday night around 10:15pm September 15 2023. I walked in the Casino and began playing on a slot machine and after 5 minutes, a black older woman approached me and said you are on my slot machine. I replied that I had been sitting here for over 5 minutes on this slot machine. She walked away and came back who was identified today as being the head of security with 3 security guards. I tried to explain to him about what happened and he just asked me to get up and leave the Casino before he calls the police. I got up took ... read more
The staff told me as a member you get free play based on how much you play/spend. Well they also said their website is down. Someone told me the site has forever been done. They also cannot tell you over the phone how much free play you have. Well that would mean you probably wouldn't go in if you don't have free play. I haven't won there except for once few hundreds but after losing a lot. It's quieter than the other casinos and some may enjoy that but I don't usually see much winnings there around me.
Business response:
Hello A.R. Thank you for being a valued player with us at Calder Casino. Our Website has been up and running and can provide you with any information you might need. Please feel free to give us a visit at www.CalderCasino.com. You can always call your Host and they will be more than happy to speak with you as well & provide any account information you are looking for right over the phone. We will share your experience with our staff. Your satisfaction is our top priority, and we are constantly striving to improve. Thank You... read more
Went Wednesday to recieve my 4th free play spin the wheel I have been going every week and get a reminder email that my 1 spin is waiting. When me and my husband got there to be told by Players club I had no spin that I was a member years ago and the account has been merged with my old account I don't ever remember signing up 13 years ago wouldn't they know when first went there that I was there years ago not after 3 other trips there Not only didn't I get to spin the wheel my card was locked with not even to play the $15... read more
Business response:
Hello Laurie, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please feel free to reach out to Maria Pimentel with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. You can also reach us at customerservice@caldercasino.com.
This casino is stuck in time. Nothing here changes. There is zero ambiance. Went tonight, after not going for a while, and it felt more like a funeral home than a casino. Everyone seemed frustrated and bored. Back in the day it was a pleasant experience. Then they went through the shakeup where they fired all the hosts and then it went to shit. They've never been the same. Never again!
Business response:
Hello R, we're sorry your experience was less than stellar. Direct message us, so we can work on a solution to provide you with a 5 star experience. Thanks!
Let me just get to the point. They know their machines are out of order they will still let you play on it like they're working just fine. Then when you try to win something and you haven't trouble pressing the screen you call a technician and they tell you (the touchscreen was never on and that the machine predetermined what you're gonna win.) You know when the jackpot comes down like if you play the dragon game. The jackpot comes down you have a chance to pick whatever Box YOU WANT to pick, so you can get a chance to wi... read more
The worst casino in South Florida. Just go and compare. As soon as you walk in you can clearly see the level of activity is very low if you are a fool play here. From my perspective the member benefits are non existent for players. The managements interaction with the players is only to call your attention to something you are doing wrong. The Hard Rock should have put them out of business.
Went there last week,7/21/2021 and wanted to get valet parking. The guy came out and said no more room. The car in front of me got last space. Parking lot was nearly empty. Told me to move it on. I wanted regular valet not expedited valet. Almost left to go somewhere else. Inside casino was ok but outside needed some attitude change. I thought that maybe the valet was not of the same company of Calder.
Calder Casino has a 3.9 star rating with 4,931 reviews.
Calder Casino is open now. It will close tomorrow at 12:00 a.m.