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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I brought my Mustang in twice because the air conditioning didn't work. I was charged twice, but it was never repaired. I had to take it to a small shop that repaired it in one visit. I was charged a lot twice by Camelback Ford for nothing. Also, I had the brake lights replaced. The repairman never even put the panels back together after replacing the bulbs. I had it serviced, too, and they never put a mileage sticker in the window. I wonder if it was really serviced. But I sure was charged.
Business response:
Thank you for taking the time to speak with us regarding your last service visit in May 2022 on your Mustang. During that visit which was a year after the installation of your new AC compressor you stated that it was blowing hot air. At that time we recharged your AC system and added freon which addressed the concern. While we understand you took your vehicle to an independent shop as well who diagnosed a bad actuator, please note that is a separate issue and is not related to your AC compressor repair. We are glad to hear y... read more
Service department is worse than awful. I made an appointment 3 weeks in advance. Brought my vehicle in and Justin the service writer says we will not look at your car for another 7 days . I said but wait I made an appointment 3 weeks ago..His reply to that was no your appointment is only to see me. I was Furious. Needless to say I did not leave my car. Called the service manager and of course he neglected to call me back. I have dealt with many new car dealers and have never been treated this way I don't understand what the... read more
Business response:
We’re disappointed to hear you weren’t satisfied with your service visit. Unfortunately wait times can vary based on the need of the customers’ vehicle due to any parts needing to be ordered, service drive traffic etc.. We would be happy to discuss this further in depth with you, please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.
Service manager and director at Camelback Ford are very deceptive. I had my car serviced there, asked for specific services and they added service to my account which I had first questioned and did not approve. They carried it out service anyway after I told them not to do it and when we picked up the car we were forced to pay for it. When I talked to the service director Mike he seemed to try to be accommodating but that was just a lie as all he did was try to justify the service to me on why it should be done even though t... read more
Beware of this place! ! Took my son in just to look at a vehicle. We were told by the sales rep that "for insurance purposes" they were required to obtain all contact information and take a copy of a driver's license just to LOOK at vehicles and peruse the lot. Of course, we left. After we were in our car ready to pull away, another rep came out to apologize, claiming they don't require that, and that the other rep was new. I'm sure if he's new and doing things like that, it's because he was trained to do that. Won't ever be... read more
Totally dishonest sales people. They added $2,000 to a 80 k quote. Tried to charge me $1,000 deposit to order
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 and we will do our best to make this better.
This dealerships service dept & customer relations manager are the most disrespectful. The service technician who initially installed the tires had no idea how to balance them & an oil change with 4 new tires took almost 8 hours and then we had to return the next day due to warning lights. No one had any idea how to fix it. Took them over a week to figure it out & we had to pay for their mistakes. A few weeks later the car had to be towed back & they we so unhelpful, took no responsibility. Even went as far as to say my daug... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 and we will do our best to make this better.
This dealership is using the fact that I am disabled. My son can take this same car in and they set it up to be repaired. However when I called and let them know I would be bring in the car and would need help with the loaner car not being to low to the ground so it won't hurt me. I was told because you are disabled he would have to send the request to a whole other department. Disabled does not mean sweep under the rug. Not one single person choose to call back. I need to contact a disability attorney just to get my vehicle... read more
Worst car buying experience. I was promised me tires on my vehicle. Got all different tires and only 2 are newish. The visor was promised to be fixed, now they have no clue what I'm talking about now that the salesman is fired, who promised these things. Vehicle started shorting out a week after I bought it. I called 4 times and was promised a callback, no one called me. I was also told the vehicle went through a very extensive inspection so I had no worries at time of purchase. Turns out it needed a new battery! So much for... read more
Business response:
Danyelle, we want to better understand your comments related to your experience so we can address your concerns. Our team will be reaching out to you directly but if we miss you please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience. Thank you.
Better customer service I feel like I was sweep under the rug shouldn’t have too ask for anything ex my paperwork or having find out who and where my finance company was or when payment due and then having to go to the GM to get what should already had when car was sold too me
Business response:
We’re disappointed to hear about this experience you had. Sheilah Keilman, our Customer Relations Manager, reached out to you and left a voicemail to speak further on your experience. Please contact her at 855-902-9505 at your earliest convenience.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,575 reviews.
When is Camelback Ford open?
Camelback Ford is closed now. It will open tomorrow at 8:00 a.m.