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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I have tried to get my car fixed 2times with appts. No talking with him!
Kate from sales text me about a raptor. They advertise a 20k markup. She explained that she could lower the markup "if i come in tomorrow." Long story short, her desk manager apparently wasn't happy that i found better deals elsewhere and said that I'd fallen for the other dealers tricks. When she finally sent me her dealers price quote, the markup had increased to 22k now. When I said they can keep their truck, she got rude and stated that i was "stroking" the dealership and that I wasted her time "all day", and that i wasn... read more
Business response:
Jason, we want our team to provide every customer with a 5-star experience so we’re concerned about your comments. We would like to speak with you to get some additional information regarding your interactions so we can address your concerns. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience.
Update: after 3 days the truck started having issues. Airbag light on dash, radio freezing multiple times a day and a rough idle and ride. Feels like I’m riding on gravel on the interstate. Called the dealership and was told I would have to take it to the service department, but the service department won’t answer the phone. I’ve decided to take my truck to another dealership to be serviced. I get used vehicles have problems, but the fact that it’s CPO with all of these issues is the problem for me. Bought a used F-150 over ... read more
Business response:
Alex, thank you for taking the time to speak with us regarding your experience. As we mentioned, our offer to have your vehicle looked at by our technicians will remain open and should you change your mind or have any further questions please contact Sheila Keilman, our Customer Relations Manager at 602-240-5608.
Not to be trusted sold a used car claiming to have passed shop where in actuality the vehicle needs over $5000 worth of work done. This only 3 months after purchasing the vehicle. Air spring suspension sagging and needs replaced and compressor cracked needing replaced. Lower control arm bushings torn and needing replaced. CV axle boot torn and leaking grease, Guess what needs replaced. All this on a luxury Mercedes that has “passed shop” so they said many times. Oh yeah I almost forgot, the battery was tested and it failed. ... read more
Business response:
We strive on transparency and we do inspect all of our vehicles prior to selling them to ensure they are in the best care. If there is something that we missed, we want to gather those details and find a solution, Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 and we will do our best to make this better.
Horrible worst first car buying experience EVER. They do not care about their customers & are very unprofessional.
Business response:
Thanks for the feedback, we only want our customers to have a 5 star experience when they visit us. We want to address your concerns, please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience.
Worse dealer I have ever dealt with in my 40 years of buying new cars. The service department is so bad the the service adviser is a do not tell the truth and have no idea what they are doing. Over a 2.5 hour for an oil change and tie rotation !!!!! And they never started it and I left. Appts to not mean anything to this dealer. My time is too value to be stilling in at Alford Dealer. Had the work done at Bell Ford. In and out the door in 90 minutes.
They never contacted me in reference to my request on a new bronco that had listed for sale.
Business response:
We apologize for not being able to reach you. On your inquiry no phone number was supplied and we show 3 emails were sent to you and 2 out of the 3 were rejected. We are happy to show you the attempts and we are also happy to answer any questions you may have as well as do whatever we can to make up for your experience. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
This service center is garbage. First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the other dealership will not fix their mistakes so we are back. It took three days to make an appointment because they don’t even answer their phones. If you select device calling direct you get sent to an offshore call center that relays messages and in two or three days you will get a call back. Next they have had my truck for one week after the appoi... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Bought a 2020 f150 with 60k miles last week before signing anything I heard a weird noise coming from rear I asked if it could get checked out before I bought. I was told it was the shocks and that they would take care of it for me. I've gone in several times and it's like they just don't care about it. They want me to leave it but not give me a rental? I'll never be returning for another vehicle from camelback Lincoln or ford. P.s I purchased my first car from there you would think they would want to keep customers
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,575 reviews.
When is Camelback Ford open?
Camelback Ford is closed now. It will open tomorrow at 8:00 a.m.