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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very unhappy with experience with overall experience. DT (salesperson) was attentive and professional initially. But overall, unresponsive staff. Initial deal fell through, and it took 10 days to notify me. I then had to agree to a new deal (higher payment or higher down payment). 21 days later and still deal not closed, trade in not paid off (and now late). Sent a couple of emails to Management (Dom and Cody) does not seem to care as they never responded to any of my emails.
Business response:
Thank you for bringing your recent experience at Camelback Ford to our attention. We sincerely apologize that your car buying experience fell short of our expectations. We take all customer concerns seriously, and we want to work towards a resolution. Our Customer Relations Manager, Stephanie Jackson-Finley, is available to speak with you directly at 855-971-8319. We appreciate your patience and apologize again for the inconvenience caused. We hope to regain your trust and turn this experience into a positive one.
Scheduled an appointment for 10. Showed up 5 mins early. No person that I made appt with showed up. Assigned me to some random person who looked overwhelmed. Waited 4 hours and didn’t even get my tires rotated that I came in for. Don’t think I’ll be back
Business response:
We’re extremely disappointed to hear this feedback related to your recent service visit. We’d like the opportunity to speak with you directly to gather more information and address your concerns. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience to discuss this further.
Shady Dealership alert. Had a deal agreed too for 34 k OTD with salesman Manager starts texting me. Adds 2500 to price. The salesman says he worked it out 34k is good. Make appointment to pay cash next day. No one knows who we are. The car is no where to be found. A new salesman wants to fill out a new offer sheet. Bait and switch. Avoid this place.
Business response:
Mario, we apologize for any miscommunication with our team about the pricing of a particular vehicle. We’d like to speak with you directly on this. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience to discuss this further.
I bought a truck from these guys six months ago. When I bought it they said they would take care of the registration fully knowing that I was an out of state customer. After getting back to Texas I discovered it was not registered. I called them and they said “we don’t do that”. After six months trying to get this truck registered I’ve still had no success. While a large part of the delay has been the stupidity of the bank and the county tax office if the dealership had done what they said they were going to do I wouldn’t be... read more
This dealer is absolutely terrible. I bought a used car here that had immediate issues and I’ve had to take it in three time to get it fixed. Each time they say it’s fixed, but it’s not. I still don’t know if I will even get a functional car out of this or not. And I was lied to throughout the process.
Business response:
We’d like to look into this situation with you as we strive for transparency with our business dealings. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.
It appears that Camelback Ford has forgotten about customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to making an appointment and getting your car evaluated? I understand parts may take time to order, but to expect someone to be without their car for several days while it sits unattended at Camelback Ford is totally ridiculous, all for the convenience of Camelback Ford. When I called to inquire about this I got a long-winded response ... read more
Business response:
We understand how being without your vehicle for that extended period is difficult and apologize for not being able to service your vehicle in a timely manner. Please understand, the recent strike unfortunately put further delays on availability of many parts. Combined with an increase in our service business it is creating unacceptable delays for our valued customers as you experienced. We do care about our customers and do our best to be upfront and transparent about wait times. While an appointment secures your place in l... read more
They consistently lie to make sales and then give you the runaround and silent treatment in helping you resolve issues. They want your money, not your good will.
Business response:
We're disappointed to hear you feel there's been miscommunication with our team. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.
Within the last 9 months my family has spent 75,000 on vehicles. I have been treated worse by the service and customer service staff, than any public entity I’ve ever been involved with. I will be sure to warn everyone I meet to stay away from this dealership due to their lack of integrity and empathy. I regret my decision to purchase vehicles from them, and I will be sure to go to a different dealer to have any work done.
I would like to share my complaint to the public about Camelback Ford and Lincoln. This complaint shows how Camelback Ford and Lincoln (1330 e. Camelback rd , Phoenix , Arizona 85014) mislead me with purchasing 2020 Lincoln Navigator VIN : 5LMJJ3KT7LEL07417 certified preowned vehicle purchased on 05/31/2022. I found a good deal - a used car with 57000 miles on the odometer and the dealer assured me that car CPO (certified preowned and everything covered until 100000 miles no matter of use ( commercial, limo service -all cove... read more
Business response:
We're disappointed to hear this feedback related to your Lincoln. Our team strives to deliver transparency in our business dealings and we would be more than happy to discuss with you the warranties you had purchased as well as any other details related to this situation. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 to discuss this further.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,575 reviews.
When is Camelback Ford open?
Camelback Ford is closed now. It will open tomorrow at 8:00 a.m.