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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They tried to rip us off every step of the process. I would not recommend that dealership to anyone...not even my worst enemy!
Business response:
It's clear that your experience left you feeling extremely frustrated, and that’s never how we want anyone to feel when working with our team. We take comments like yours seriously, and we’d appreciate the opportunity to speak with you directly to better understand what happened. Please reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com.
No communication. Sloppy management Vehicle wasn't ready at all . When we were told it was . A 6 hour detail . Unexpectedly bad service
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We would like to speak with you to discuss this further, but we are unable to find your contact information using this screen name. Please reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608, so we can better understand what happened and work towards resolving the issue. Your satisfaction is important to us, and we would appreciate the opportunity to make things right.
Good with negotiations and very quick . Wasn't able to get lower interest rate which was shocking . Didn't like that said they were going to put the down payment but took my funds from a previous warranty
Business response:
Thank you for your feedback. We're glad the negotiations were quick, but we apologize for the confusion around the interest rate and down payment. We’ll make sure to review these areas and improve transparency moving forward. Your concerns are important to us, and we appreciate you bringing them up!
Gave me 17000 on my trade in. Now it's listed for 25999. Unbelievable! Lack of honesty and integrity . I was totally taken advantage of. I've lost all trust in dealerships! I should be compensated.
Business response:
We understand your concerns about the trade-in value and the trust issues you've encountered. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience to discuss this further.
Sold me a lemon. Took it back and gave me three options to pick from. Still ended up with a mediocre car that i didn’t like.
Business response:
Thank you for sharing your experience with us. We understand that your recent car purchase did not meet your expectations, and we appreciate your feedback. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience if you'd like to discuss this further.
After buying 35 cars this is the worst car buying experience. I am not sure if it’s the brand Ford or the dealership. Bought Acuras Cadillacs Toyotas Infinitis Hyundais Etc etc This is the worst they haven’t paid my trade the trade account is still active it’s over 15 business days since I signed the contract. I have to spend $650 on paint correction before putting the PPF the car had marks everywhere which as a car buyer I didn’t notice. In the first week I have to visit the dealership twice for a brand new car. My opinion ... read more
Business response:
It’s our goal to provide a seamless and positive experience for every customer so this is disappointing to hear. We would like to speak with you to get more information about your experience so we can look into this further to address your concerns. We are unable to identify you by this screenname to reach out directly so please contact our Customer Relations Manager Jill Omann at 602-240-5608 at your earliest availability.
Don’t trust this dealership, they will sell you trucks that will not work and charge you an arm and a leg for it
Business response:
It’s concerning to hear about your experience with the truck you purchased and the cost involved. This is not the experience we strive to provide our customers, and we’d like the opportunity to discuss your concerns further. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319.
Car came with a bunch of ad on's that I was told were negotiable but they weren't. They just had to get that last $300 for a ceramic coating. Well I hope that ceramic coating's was worth it for having to go back on your word.
Business response:
It is never our intention to mislead our customers, and we understand how frustrating it can be when expectations are not met. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
This was a 2nd time I went to get a used vehicle, thought I would be treated differently from the last time I was there about 6yrs ago. Nope, the same typical male/men who don't know how to treat and respect a female vehicle buyer who comes in to purchase a vehicle. Not impressed when it comes to negotiating a price for a vehicle and buying a vehicle.
Business response:
We understand how important it is for every customer to feel respected and valued during their vehicle-buying experience. We would like to better understand what happened and work towards a resolution. Please reach out to Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,574 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 9:00 p.m.