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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The car purchase process was smooth, and our check was promptly cashed. However, we've been facing delays with the paperwork. Despite multiple attempts to contact the finance department, we have not been able to get a response.
Business response:
Thanks for your feedback! We're glad to hear the purchase process was smooth, but we apologize for the delays with your paperwork. We're actively working to improve communication and will ensure your concerns are addressed. Your experience is important to us!
Worst customer service and car buying experience I have ever had. I wouldn’t recommend the dealership to my worst enemy!
Business response:
We regret to hear that your experience with us did not meet your expectations. To better understand what happened and work toward a resolution, we encourage you to contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience.
Terrible service and all around experience ended up having to return the car with impact to my credit for their mistake
Business response:
It’s concerning to learn that the situation resulted in such a significant impact on your credit, and we understand how frustrating this must be. We are committed to addressing your concerns and finding a resolution. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience.
I arrived everything was good they rushed the deal and i produce everything they asked. With in 24 hours i had there down payment signed my old car over proof of income residence proof of insurance everything they wanted. With no problem then after they have my keys to my trade and cash for down payment for a week I was told the car will be ready tomorrow then finally cars done and they said hold on were waiting for the bank to finalize deal then all the sudden i get a call saying i Was accused of fraud and then I was accuse... read more
Business response:
Brandon, we understand how frustrating it must have been to provide all the requested documents and down payment, only to face delays, additional requirements, and misunderstandings along the way. To ensure your concerns are fully addressed and to discuss your situation in detail, please reach out to our Customer Relations Manager, Stephanie Jackson-Finley, at 855-971-8319.
They take forever to get things done! They let me walk away with a car and callen me back 2 week later to raid my price, Which was their fault!!
Business response:
We understand how frustrating it can be to experience delays, especially when they impact a major decision like purchasing a vehicle. It sounds like this situation didn’t meet your expectations, and we’d like to make things right. To ensure we fully address your concerns, please reach out to our Customer Relations Manager, Stephanie Jackson-Finley, at 855-971-8319.
I do not recommend Camelback Ford for service. While the sales dept is phenomenal, the service department needs assistant or training in customer service. I had to take my vehicle there for something that needed done 2 days after my purchase. Upon I arrival I was “greeted” by a lady named Sandy who promptly looked at her computer and said in a rude tone, “You’re with Henry! Two desks down! She had no one in front of her, she clearly could’ve helped or at the least been a little nicer. I went two desks down and stood behind a... read more
Business response:
Shawn, we understand that your visit did not meet your expectations, and we apologize for any inconvenience or frustration this may have caused. We strive to provide excellent customer service to all of our customers, and it's clear that we fell short in this instance. To address your concerns, we have reached out to our Customer Relations Manager, Stephanie Jackson-Finley, who is available to discuss your experience in more detail at 855-971-8319.
This place is absolute trash. The reviews don’t lie and the customer service or lack there of speaks volumes as to what is received. No ford dealership in Arizona is rated as low as Camelback Ford. Save yourself a headache and spend your money elsewhere.
We had the exact VIN of the vehicle and the process took almost five hours. The price of the vehicle was more than what was listed. (Not talking about taxes/fees/etc). The sales guy had little to know information on Ford F-150’s. The vehicle was listed as new. It was not, it was a service vehicle with 2500 miles. That felt like a bait and switch. Overall not a good experience and would not recommend Camelback Ford to anyone.
Their detailer shop not up to par and the car has serious transmission problem. I wanted the contract for 48 months, but they wrote it for 60.
Business response:
We appreciate your feedback regarding our detailing service, the transmission issue, and the contract terms. We want to make sure these matters are properly addressed. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319, so we can assist you further and ensure everything is resolved to your satisfaction.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,574 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 9:00 p.m.