This profile has been claimed by the business owner or representative.
Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The salesperson named Brian sold me the car. And he told me that I will get the license plate in 45 days. And that turned out to be a lie. And when I tried to call and text this guy, found out he blocked my phone number. That really pissed me off. So I called the service department manager last week,she forced this guy to apologize to me. But after that,my phone number is still been blocked by this Brian. That’s the ways they apologize for their mistake. That’s the way Camelback Hyundai respect their customers. If you wanna ... read more
They lie. False adverting with their cars. It's one price online and then you get there it's another price. They dont care and they just want people to come in to tell you the car is more and the online price was wrong. Scammers. Now they said it's the 3rd party that messed up when I called them on it. They are telling my it's 7500. More than double the adverting.
Business response:
Michael, thank you for bringing this to our attention. We strive to ensure our pricing is always accurate and up to date; however, there are occasions when data feeds may experience delays or discrepancies. We’ve addressed the issue with Cars.com to ensure the correct pricing is now being displayed. If you have any further questions or if there’s anything we can do to assist you in your search, please don’t hesitate to contact Tammy Jarrin in our Customer Service Department at 602-249-1133.
They told me they were fixing my thermostat which warranty didn’t cover overcharged me for fixing a waterpump instead which was covered MPP refunded partial because they said dealership needs owes me the rest for over charging me told me I wasn’t covered for a rental called MOPand 5 days of rental covered they robbed a single mother struggling to make ends meet stay far away from this service center by the way my service advisor was Josh. There is more but I think you get the picture!!
Business response:
We understand how frustrating this situation must have been, especially when dealing with unexpected expenses and miscommunication regarding warranty coverage. Our goal is to provide transparent and fair service, and we take concerns like yours seriously. We would like the opportunity to address this matter further and find a resolution. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 so we can discuss your experience in more detail.
Their service department appointment process is the WORST!!! I have purchased 3 cars from there and the service department is only getting worse, I’m done.
Business response:
We appreciate your loyalty as a customer and are sorry to hear that your recent experience with our service department was not up to the standard we aim to provide. We understand your frustration with the appointment process, and we're committed to improving it. We'd like to personally address your concerns and work toward a resolution. Please feel free to reach out to Adam Altvater, our Service Director, at 480-863-9568.
I wish I didn't even have to give one star. This is the worst service experience I have ever encountered. I'm going through legal action after this. June 26, 2024 3 rental cars later.... I am one who has been affected by the dealer hack and there is no eta when I will get my car back. Not even a year after having my car, I had battery issues. It is still under warranty, thank goodness. I was trying to address it in October of 2023 and then had issues on multiple occasions with the hybrid battery system. Needless to say, on J... read more
Probabaly my worst car buying experience. Took 5 hours to finish buying car, never got anything that I was promised. Absolutely dismal post-sale service. Mail boxes are full and no one picks up the phone other than receptionist. The attitude of salesman before and after car buying was like day and night. Please avoid.
Business response:
We are very disappointed to hear that your experience with us did not reach the 5-stars we want our team to deliver. We would like to speak with you to get additional information about your visit with us so we can address your concerns. We are unable to identify you by this screenname to reach out directly so please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest availability.
They have sold me a vehicle with holes in the front two tires. This is a huge safety concern. I have gone back to them several times to give them an opportunity to rectify the problem, but they are only concerned with profits. I will never buy from them again!
Business response:
We’re a bit confused with this feedback as our vehicles undergo extensive safety inspections prior to sale. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience to discuss this further.
Unbelievably bad customer service once you've driven the car off the lot. Nobody is available for a phone call. Mailbox to request callback full. Messages left with reception a total waste of time. Eventually i asked for whomever was in charge and John called back. He was very helpful. I"m never going back !
Business response:
We’re disappointed to hear there was miscommunication with our team. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience to discuss this further.
I bought a CERTIFIED USED Hyundai Sonata at over $20k. I made an amateur mistake as it's been a while since I got a used car and didn't inspect the exterior. I got home and was showing it to my family and noticed a CRACK on the rear driver side bumper fascia from the taillight almost to the bottom. Went back to tell them as this would have been a deal breaker and their response was that they knew about it and "had priced it accordingly" yet somehow they forgot to tell me about it. There is also a scuff on the right rear behi... read more
Business response:
Unforutnately, our vehicles are sold as is if the damage does not affect the safety and internal mechanics of the vehicle. We make sure to perform a safety inspection and take care of any maintenance prior to sale. Should you wish to discuss this further, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience .
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4 star rating with 4,012 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 8:00 a.m.