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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Buyer dealer gave me the incorrect price which was higher than the correct one. The finance department doesn't care about the relationship with customer, they only wanted money. I will not recommend anyone to come to this dealer. Even I purchase a new vehicle there but really not satisfy. This is my first Korea vehicle however will be the last one I bought
Business response:
Hi there. Without know the details of your experience with us here, please allow me to first apologize on behalf of the team if there was anything done on our end that would leave you feeling anything but satisfied. Here at Camelback Hyundai, we take pride in being completely transparent in every interaction, and we certainly value our customer relationships. Please give me a call - I would love the opportunity to speak to you and find out a little more about what's going on, and see what I can do to help. Teara Canning - Cu... read more
Poor Communication, Bait and Switch, and Unprofessionalism We are in the market for a new 3rd row SUV and have it narrowed down to 1 of three makes/models - the Hyundai Palisade being one of them. After looking at the first palisade this dealership got yesterday - I lined up a meeting for my wife to test drive one the following day (today). First off after making the appointment I received 7 phone calls from the dealership from 3 different points of contact all "checking in on me" it was horrible internal communication as no... read more
Bad Service Department Ira Wolfson at Camelback Hyundai service department is a service manager that could have done things differently today and actually helped a customer, but instead, he chose to not agree with the customer. In my case, I bought a Honda Sonata back in 2016 from Camelback Hyundai and my skid plate on my car came undone about 3 months ago and instead of replacing the plate and damaged part they chose to use zip ties instead. The other day I was driving home from work and what would you know those ties came ... read more
Business response:
Hi Michael, I appreciate the time you took to share your experience with our service department. I am confused as to why the dealership should cover costs associated with replacing damaged components my staff did not damage in the first place? We secured these items as a courtesy several months ago. You also drove over 8,000 miles with a temporary fix and you declined the proper repair of the vehicle. To summarize your expectations and the chain of events: you have an item that requires six screws to be secure, three screws ... read more
Acceptable prior to sale, void of customer service after The salesmen were excellent prior to signing the documents, but the customer service has been poor since, being forwarded to voice-mail boxes that do not return the call. Misinformation prior to sale.
Scarring experience. I asked to get a rough estimate of financing over the phone and was told by two different sales people that "they are not a numbers person" and that I would have to come in. It was a ploy clearly to get me into the dealership. Once there I was thrown ridiculous numbers and I didn't feel like sitting around negotiating when another Kia dealership was being much more reasonable from the start AND working with me over the phone. I ended up walking out and received a call from their Sales Director shortly af... read more
Buyer beware! On January 14th my daughter and I went to Camelback Hyundai to look at getting her a replacement vehicle after an accident. We were helped by Carlos who was friendly and took the time to answer any questions we had. We sat down and negotiated a deal on a new Elantra. It was a pretty good experience until we hit the finance stage. When we sat down to sign the papers we were first shown a contract that had my daughter’s name on it but showed the payment being about $50 higher than we had negotiated. When question... read more
Business response:
Thank you for providing feedback on your experience. It sounds like there were some miscommunications within our team, and we would like to apologize for the confusion. Unfortunately, besides being a graduate, or soon-to-be graduate, there are other restrictions on this program. I appreciate you bringing this to our attention, as it is important that the entire team understand the programs and restrictions. Please contact me at the email below if you have further questions, or would like to further discuss the experience. Re... read more
Unprofessional and unorganized I purchased a car about a month ago from this dealership and from the get go I should have never done business with this dealership due to the rudeness of the sales manager Mike. He was disrespectful when it came down to what I would qualify for because I am younger and “would be lucky to have a 700 credit score” . He was insulting with the way he spoke to my spouse, but we needed a car out of desperation. My first of issues I had with this dealership besides the customer service, was after we ... read more
Business response:
Thank you for taking the time to provide feedback on your experience at Camelback Kia. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. If you would like to continue our previous conversation, please contact me at your convenience at the email below. Stephanie Jacobs Reputation Manager Camelback Kia camelbackvsm2018@gmail.com
Camelback KIA I had a great experience with Abeer Taha. She was very thorough and knew the right questions and answers to ensure that I was fully informed. Wonderful customer service and it's best to make an appointment with her. Overall I'd recommend getting a KIA for the insurance incentive is they're good cars, yet she is above board about everything and made my search smoother. I thank her and so would you. #Ataha@camelbaxkkia.com (appointment)
Business response:
Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!
Liar's. Don't walk, Run, don't even call or email or text. This Dealership is still in the 80's. Same old car trick. They are rude, they are liars of the worst sort and they think if they tell exactly what you want to hear that later, when they hit you with a number that is 4K higher than your highest price, on a car that you weren't even going to buy, (we aren't stupid, we have done our research at this point), that you will be so enamored with it that you will follow along like a stoned child of the 60's. First off, why wo... read more
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4 star rating with 4,014 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 8:00 a.m.