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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They *will* absolutely rip you off.I came in looking to They *will* absolutely rip you off. I came in looking to purchase a vehicle. I decided on a Certified Pre-Owned Kona. The sales price they first quoted was significantly higher than the price listed on their website. I was told the website price "had a deal" included in it but they would match the website price for me. The finance guy, Carlos, was horribly unprofessional and in his push to sell me a protection plan I didn't want, he sold me a protection plan that the ve... read more
Advertised price for used Hyundai $9500 ,,,, became $12, 500 when we showed up.... car had an amazing amount of body / paint damage. Interior looked like a dog scratched up all the door panels . When we asked what they intended to do about the body damage, we were told nothing.... unless we wanted to pay extra for a paint job. !!.. Come to find out that they used a stock photo of a NEW Hyundai from Google for their ad... Sawyer Liao ( sales manager) is the epitome of a bad used car salesman... too many lies to mention here..... read more
Business response:
Betty, our goal is to provide every customer with a 5-star experience so we’re disappointed to hear you left our dealership feeling this way. We are unable to identify you by this screenname but we would like to speak with you to find out more about your visit so we can properly address your concerns. Please contact Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
UPDATE STAY AWAY.Now that I have had this "certified UPDATE STAY AWAY. Now that I have had this "certified pre-owned Hyundai" for a while the first service guy I had Pedro wanted to charge me 800.00 for an oil leak which was done under warranty by a new service person. He also tried to charge me 6000.00 for a new transmission from hitting something, which I never did hit anything. The tranny started moving around so I had to address it. The shop has just told me that this has already been repaired once and poorly. "certified... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
We scheduled a test drive online for a new Palisade. The sales person (Amir) was very personable at first, explained the car to us, etc. After the test drive, he asked if we "wanted to talk numbers". The vehicle had everything we wanted, so we said yes. Keep in mind, we booked the test drive online and the calendar appointment even had the price of the vehicle. Amir came in with a piece of paper that had a MSRP $2000 higher than price online (and also on our calendar invite from the dealership!!). When we pointed this out, h... read more
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please reach out to Karl S. in our Customer Service Department at 602-249-1133 at your earliest convenience.
Crooked service department! They attempted to extort me by recommending unnecessary repairs for items well within manufacturer’s factory specifications. They also failed to repair / re-secure a loose fuel line covered by warranty that I asked them several times to remedy. I will never take my car there ever again. Thank you so much Adrian for trying to pull a fast one on me so I know never to put my trust in this dealership for anything!
Business response:
It is discouraging to hear that you had anything less than a stellar experience during a recent visit with us. We are unable to identify you by this screenname but we would like the opportunity to speak with you so we may address your concerns. Please contact Karl in our Customer Service Department at 602-249-1133.
WARNING: DO NOT BUY HERE! THE STAFF ARE SHADY AND THE OWNER We recently bought a Kia Telluride from Camelbak Kia after extensive research on the model. As a previous Kia owner, we expected a great sales experience. Unfortunately, it was not even close. In our negotiations, we said we were open to whatever method of payment (cash, loan, etc.) that would give us the best price and help the dealership in their metrics. When we reached an agreeable number, we test drove the car and decided to purchase as long as the dealership r... read more
Relentless Calling, Emailing, Mailing & Service Issues I've asked several times; as well as had a manager remove my phone number & email address from your system. Camelback KIA is relentless in calling, emailing & mailing me stuff/request to sale you back my 2016 KIA Forte. I've had to block Camelback KIA's phone numbers on my phone due to the relentless/abundance of calls. Also, the Camelback KIA Service Department had several issues that I had to endure & encounter when I was bringing my KIA Forte there for service; there ... read more
Incredibly innapropriate and rude I went to visit while looking for a new car. I was shown a car for a good price and good features. I left that day and was considering the vehicle. The people, and Carlos were very nice and friendly. I had no complaints. Ultimately, I decided on another car. It was nothing against the dealership, I just found a car I like better. I called them as a courtesy to let them know. I was then yelled at by Carlos and told to return my car because he has a better deal. I said I can't do that, and was... read more
Business response:
Jake, great customer service is always our #1 goal whether you purchase a vehicle from us or not and we’re disappointed to hear of this. We would like to speak with you to get more details regarding your visit as we’re not able to identify you by just the first name. At your earliest convenience, please contact Teara Canning in our Customer Service Department at 602-459-9780. Thank you.
Reached out to purchase a vehicle (out of state) and I found what I wanted and put a $1,000 hold on the SUV. Once, I had financing I reached out to my salesmen and gave him what I need for the bill of sale , he stated he’d send it over on a Saturday morning and never did. Called Saturday evening and Sunday - I was given the run around. I finally call Monday to get a status and they sold the vehicle to someone else even though I had a hold on it and it took them until Monday evening to tell me that they had sold it. Dealt wit... read more
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4 star rating with 4,014 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 8:00 a.m.