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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My car was taken in with a known issue. It took the dealership 1 whole day to do an inspection on my vehicle with nothing else. I had to call them to find out what was going on to learn that the service department left for the day and they did not work the next day. I was promised a manager would call me first thing in the morning. And right on brand, guess what, that's right, no phone call. I had to call them and each time they assured me someone would call back. I told them I needed to pick up my vehicle or else I would no... read more
Business response:
We’re disappointed to hear this feedback and would like to speak with you to get a better understanding. It is true that we keep customer keys secure when our service department is closed and do not allow other staff access to them unless in an emergency but communication about the status of your vehicle should have been provided in a timely manner. We are unable to identify you by this screenname to reach out directly so please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to disc... read more
Brought my car in to have the transmission flushed. Had an appointment at 9:30am. Five hours later, I’m still waiting for my car! This service center is ridiculous!
Business response:
Jane, we appreciate your patience as it is the holidays and we are experiencing higher traffic in our Service Drive. We'd be happy to address your concerns directly with you, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
I purchased a 2019 Nissan Altima about two weeks ago. The day after I bought it, the read out was showing numerous problems. Everything was working fine but the diagnostics were telling me incorrect information. I set up an appointment at the service dept. for the next day at 10 am. When I got there I was told by one of the service writer's that it would be at least 2-3 hours before they could look at the car. I asked the service writer what time they opened the next day. I said I would be back when they opened to get the ca... read more
Business response:
We’re disappointed to hear you are experiencing issues with your vehicle and we would certainly be happy to assist. Unfortunately we cannot identify you by screen name to reach out directly, therefore, please contact Adam Altvater, our Service Director, at 602-433-3715 and we will do our best to make this better.
Had a Venue in for warranty transmission issue, took nearly 3 months to get back and during that time I called many times and never did they return my calls. went to get it back was told it was not there, had to let them know I had GPS and knew it was before they went and found it, then to add it was covered in dirt and the radio was not working now, had to take it back, was promised it would be back same day, no call no nothing had to call next day to find it was done radio was left unplugged. Poorly run shop
Business response:
We’re concerned by this review and we want to discuss the situation and all its details further so we can address your comments. We are unable to identify you by this screenname so please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
Our names are Christina Rauch and Gregory Alford. ....... We recently bought a 2017 Hyundai Sonata 2.0T Limited in the color white on October 21st........ The car has had to be brought back every 2 to 3 weeks since the day we bought it because of significant problems it has been having. We have proof of everything. We have been told every single time that they "fixed" the problem........ But the car just continues to have problems........ The check engine light has also come on more than once. We even have a Platinum Warrant... read more
Don't leave them a phone message. They will never call you back. Waited 2 hours for a scheduled diagnostic. Was told part would be in two days later. Two weeks have passed and I still haven't heard back from them with an update of when the part will be in.
Do not go here. They started out by telling me I had an approval for a 23 elantra. This was a lie. There was no approval just a line to get me to come in. So they showed me a 20 Malibu and I went all the way through finance. I called them 2 days later to find out the status of the deal and was told the bank had approved me for a lessee amount. So I looked at a 16 Honda accord which I might add had all the service lights on. So they submitted that to the bank and once again i had to make multiple calls chasing them down to fi... read more
Business response:
Matthew, we’re disappointed to hear you weren’t satisfied with your sales visit. Unfortunately, we do not determine the final loan contingencies such as down payment required as that is up to the financial institution accepting the loan. We would be happy to discuss this with you further and answer any related questions, please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
I received an email response from Hyundai that my dedicated product specialist would be Kassem Swaidan. I replied what I was looking for, that I am looking nationwide, paying cash, with NO timeline. I am willing to wait until prices drop in 2023. EVERY other dealership I contacted, with the same information kindly took my information. The responses were they would be in touch when prices dropped. Kassem's only response to me was an email was "Ma'am that's highway robbery! Good luck. So when the prices drop $2000 next year, I... read more
wth, 4 hrs waiting to get 4 tires with a scheduled appointment! I have used this service for years and will be looking for a new place since they are not focused on providing decent service.
Business response:
We’re disappointed to hear you felt your service took longer than expected. We appreciate your patience as staffing/parts issues have caused our appointment times to unfortunately be longer than usual. We want to address your concerns further to see if we can do anything further, please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4 star rating with 4,014 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 8:00 a.m.