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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Longer time waiting than asked. Was told 15 minutes and ended up being an hour upon arrival
Business response:
Thank you for your feedback, Josephopferman. We understand how valuable your time is, and we regret that your wait extended well beyond what you were initially told. Accurate time estimates are something we take seriously, and we appreciate you letting us know this fell short of your expectations.
Bad follow up. Gave me wrong info about length of having loaner. Didn't follow deadlines. Made me wait 2 days to drive up to mom that had been in rollover car accident in NM. Gave me car back with bird poop on car that ate away at paint and additional dings on door.
Business response:
We are disappointed to hear about your experience regarding communication, loaner vehicle expectations, and the condition of your vehicle upon return. We strive to provide accurate information, timely service updates, and careful attention to every vehicle in our care. We appreciate the opportunity to review your feedback and better understand the details of your visit. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Pricing is too high. There shouldn't be a fee for cc payment. Please remove cc free and reduce price.
Business response:
Thank you for your wonderful feedback and for taking the time to share your thoughts with us. We truly appreciate your honesty, as it helps us continue to improve the experience we provide to our customers. We hear you regarding the pricing and the credit card processing fee. Your feedback on these points is genuinely valued, and we will make sure it is shared with the appropriate members of our team for consideration. We appreciate your business and hope to have the opportunity to serve you again.
Whoever the tech was that was on my car the last few times got the jobs done but was sloppy - bolts were left uninstalled and sitting by the wipers, broken pins not replaced etc
Business response:
We understand your concerns regarding the quality of the work performed on your vehicle. We strive to ensure repairs are completed thoroughly and with attention to detail. We appreciate you bringing these concerns to our attention, as your feedback helps us continue to review and improve our overall customer experience. Please feel free to contact Adam Altvater, our Service Director, at 480-863-9568 if you would like to discuss your experience further.
I called and made an appointment for a recall on my vehicle. I asked the caller that I spoke to when making my appointment if there was going to be any type of fee and he said no. . When I dropped off my vehicle Mikey just asked me what I was in for I did say a recall and that was it he said he'll let me know when the car is ready for pick up. When I went back home I received a text saying if I had any questions or concerns to let him know. I did contact the dealership to make sure that there wasn't going to be any fees beca... read more
Business response:
We appreciate you taking the time to share your feedback regarding your recent recall service visit. Our team strives to provide clear communication throughout the service process, including expectations at drop-off and detailed explanations at vehicle pickup. We understand the importance of customers being fully informed about the work performed on their vehicle and the status of any recall-related repairs. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 so we may review your concerns fur... read more
I called this dealership to see if they had availability to take my car for a check engine light. Travis asked when I wanted to take the car in, and I said I wanted to bring it in that day. He said “any time today”, and I asked when he had availability. Travis said “I’m open all day”. I said I’d bring it in by 10am. When I brought the car into the shop, he had me sign a document then said it would take 5 hours before they could even provide an update, never mind a resolution. This information should have been provided when I... read more
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding communication and wait time expectations during your visit. We strive to provide clear timelines and proactive support, including transportation options when extended service times are anticipated. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
They tried to sell me service I didn't need. They told me my tires needed rotating, but I had just had them rotated 3 days earlier when I had a flat tire fixed at another business.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding service recommendations during your visit. We strive to provide accurate assessments based on each vehicle’s condition and service history. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Probably be better to call me Probably be better to call me and get the entire story
Possibly the worst car buying experience I have had. Took hours for anybody to get on the same page with my vehicle, was sold to me needing repair, was sent away from the dealership being told to pop the hood and learn the inner mechanics of my vehicle to manually open my charging port.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the purchase process, vehicle condition, and post-sale support. We strive to provide a smooth, transparent, and professional experience for every guest throughout their vehicle purchase and ownership experience. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.