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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Camelback Wonderful people here, great customer service. Easiest car buying process I've endured. I would definitely recommend this dealership to everyone I know that needs to purchase a vehicle.
Good experience Overall good experience here. I feel good about the car and the price. I wish it didn't take so long but otherwise it was good. The sales-rep was friendly and helpful.
Pitiful sales tactics unprofessional very hostile and just because you sat there wasted my afternoon telling me about your recent car accident broken arm doesn't make us buddies and guilt me into buying a car no I don't sign on the first price you give me it's called negotiating xxxxxx bag very sleazy I offended you? No dip wad you just showed me your true colors and shouldn't be in this industry with your disgusting behavior I am taking my business where they appreciate my research it's my money my car payment so I do negot... read more
Business response:
We regret to learn that your visit left you and your family feeling this way. We take feedback like this very seriously and would welcome the opportunity to learn more about your experience. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 so we can discuss this further.
The personal sales are not honest, cuz, now this location refuse give the service for the vehicle, is under contract, this is one of this reason get this vehicle when I signed it. Not was just a regular sales representative the guy that he did was the guy, on that day, was the sales manager, yes the guy on the final step to get and sign the contract, in this case he offered a service guarantee for long, long a good deal to tace care this vehicle. Now this location at camelback Rd refused to continue. I'm waiting the time and... read more
Business response:
We are disappointed to hear about the concerns you shared regarding the terms and service expectations associated with your vehicle purchase. We understand the importance of clear communication regarding contractual terms and commitments made during the sales process. We value the opportunity to better understand your experience and the circumstances surrounding your concerns. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 to discuss this further.
I drove from Albuquerque to Camelback to purchase a used 2019 Volvo XC90 and traded in a meticulously maintained, problem-free Volvo as part of the transaction. I genuinely wanted the XC90 and made the trip believing I was dealing with a reputable dealership. Unfortunately, my experience has left me feeling misled and extremely disappointed. During the sales process, I verbally raised concerns about the air suspension feeling off with two dealership employees before completing the purchase. After taking delivery, that same c... read more
Business response:
We are disappointed to hear that your experience did not meet your expectations. We understand your concerns regarding the condition of your vehicle, the communication following your purchase, and the unresolved matters related to your transaction. We appreciate you bringing this feedback to our attention and would welcome the opportunity to work toward a resolution. For additional assistance, please contact Tammy Jarrin in our Customer Service Department at 602-249-1133.
Longer time waiting than asked. Was told 15 minutes and ended up being an hour upon arrival
Business response:
Thank you for your feedback, Josephopferman. We understand how valuable your time is, and we regret that your wait extended well beyond what you were initially told. Accurate time estimates are something we take seriously, and we appreciate you letting us know this fell short of your expectations.
Bad follow up. Gave me wrong info about length of having loaner. Didn't follow deadlines. Made me wait 2 days to drive up to mom that had been in rollover car accident in NM. Gave me car back with bird poop on car that ate away at paint and additional dings on door.
Business response:
We are disappointed to hear about your experience regarding communication, loaner vehicle expectations, and the condition of your vehicle upon return. We strive to provide accurate information, timely service updates, and careful attention to every vehicle in our care. We appreciate the opportunity to review your feedback and better understand the details of your visit. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Pricing is too high. There shouldn't be a fee for cc payment. Please remove cc free and reduce price.
Business response:
Thank you for your wonderful feedback and for taking the time to share your thoughts with us. We truly appreciate your honesty, as it helps us continue to improve the experience we provide to our customers. We hear you regarding the pricing and the credit card processing fee. Your feedback on these points is genuinely valued, and we will make sure it is shared with the appropriate members of our team for consideration. We appreciate your business and hope to have the opportunity to serve you again.
Whoever the tech was that was on my car the last few times got the jobs done but was sloppy - bolts were left uninstalled and sitting by the wipers, broken pins not replaced etc
Business response:
We understand your concerns regarding the quality of the work performed on your vehicle. We strive to ensure repairs are completed thoroughly and with attention to detail. We appreciate you bringing these concerns to our attention, as your feedback helps us continue to review and improve our overall customer experience. Please feel free to contact Adam Altvater, our Service Director, at 480-863-9568 if you would like to discuss your experience further.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,495 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 10:00 a.m.